Friday, June 25, 2010
Weekend Answering Service
The weekend is here! Use an answering service to handle your weekend calls: http://ping.fm/Nqskw
Tuesday, June 22, 2010
HOW TO: Build A Twitter Strategy for Your Business
You know your business can’t just wing it on Twitter, you need a strategy. But how do you get there? A lot of social media advice revolves around confusing, high-concept buzzwords...
Click here to read the rest of the article.
1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions
Click here to read the rest of the article.
1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions
Friday, June 11, 2010
Answering Service uses YouTube Channel To Provide Tutorials for Client Web Interface
AnswerFirst Communications, an international telephone answering service and customer service solutions company specializing in answering & messaging services, virtual receptionist and contact center solutions, announced this week that they are utilizing a YouTube channel to educate their client base about the functionality of their proprietary client web interface known as Client Web Access.
Every AnswerFirst answering service, messaging service, call center and virtual receptionist account is coupled with a free Client Web Access (CWA) account. CWA is AnswerFirst's client web interface that allows their clients to securely log-in to AnswerFirst's servers from any web browser to view and update real-time account data. Clients can review their messages, check their invoices, make changes to their accounts, check web form submissions and more.
Jim Smith, AnswerFirst's Director of Inside Sales stated, "CWA offers an extremely robust set of features and functionality. The interface is very intuitive but we don't want to limit usability by not providing clear and concise instructional materials. Using screen capture software we have created a series of videos that are instructional walkthroughs of the most useful features of CWA. The video tutorials are available from within CWA as well as on our AnswerFirst YouTube channel. We launched the YouTube channel for the sole purpose of featuring our CWA tutorial videos because YouTube is easily accessible to users around the globe and it is integrated with Google's search engine which makes it easier for users to find the videos. We plan to release several videos each month and, because we are always upgrading CWA features, there will always be new functionality to feature in these videos."
Steve Smith, owner of AAA Appliance Services and an AnswerFirst client, said, "Client Web Access is an account feature that you won't get from any other answering service. I've used it to review my invoices since we first set-up our AnswerFirst account but, I had no idea I could listen to all of my calls until I browsed AnswerFirst's YouTube channel and saw a video about this feature of CWA. I'm looking forward to using the AnswerFirst YouTube channel more and learning more about the features of Client Web Access."
AnswerFirst is based in Tampa, FL and provides answering services, appointment scheduling, reservation taking, technical support, customer care, order entry and contact center solutions to businesses in any industry throughout the world. For more information about their services visit their website.
1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions
Every AnswerFirst answering service, messaging service, call center and virtual receptionist account is coupled with a free Client Web Access (CWA) account. CWA is AnswerFirst's client web interface that allows their clients to securely log-in to AnswerFirst's servers from any web browser to view and update real-time account data. Clients can review their messages, check their invoices, make changes to their accounts, check web form submissions and more.
Jim Smith, AnswerFirst's Director of Inside Sales stated, "CWA offers an extremely robust set of features and functionality. The interface is very intuitive but we don't want to limit usability by not providing clear and concise instructional materials. Using screen capture software we have created a series of videos that are instructional walkthroughs of the most useful features of CWA. The video tutorials are available from within CWA as well as on our AnswerFirst YouTube channel. We launched the YouTube channel for the sole purpose of featuring our CWA tutorial videos because YouTube is easily accessible to users around the globe and it is integrated with Google's search engine which makes it easier for users to find the videos. We plan to release several videos each month and, because we are always upgrading CWA features, there will always be new functionality to feature in these videos."
Steve Smith, owner of AAA Appliance Services and an AnswerFirst client, said, "Client Web Access is an account feature that you won't get from any other answering service. I've used it to review my invoices since we first set-up our AnswerFirst account but, I had no idea I could listen to all of my calls until I browsed AnswerFirst's YouTube channel and saw a video about this feature of CWA. I'm looking forward to using the AnswerFirst YouTube channel more and learning more about the features of Client Web Access."
AnswerFirst is based in Tampa, FL and provides answering services, appointment scheduling, reservation taking, technical support, customer care, order entry and contact center solutions to businesses in any industry throughout the world. For more information about their services visit their website.
1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions
Friday, May 28, 2010
AnswerFirst Celebrates 12 Years of Providing Contact Center Solutions
AnswerFirst Communications, a U.S. based telephone answering service and customer service solutions company specializing in answering & messaging services, contact center and virtual receptionist solutions announced this week that they have been offering clients services for 12 years.
Jim Smith, Director of Inside Sales at AnswerFirst stated, "We are very pleased to have reached this milestone. We're thankful for the support of our clients and for the effort of our employees, both current and past, who have all contributed to our success. As part of our celebration, we are currently offering a special rate to new clients. We are including free set-up (a $100 value) with any new answering service account from now through June 25, 2010. All new clients will be offered this special rate when they contact us for service. We're looking forward to another 12 years of providing our clients with reliable answering services and contact center solutions."
Dr. Jason Quintal, a current AnswerFirst customer, said, "I have been very pleased with the level of service that AnswerFirst has provided us. Their operators are always professional and we like the fact that we can access our account via the internet to check our invoices, listen to our calls and update our account. We've tried other answering services but AnswerFirst offers superior service and account management options that can't be found anywhere else."
Matt Herron, President & CEO of AnswerFirst said, "We have worked very hard to reach this 12 year mark. The support of our clients and the dedication of our employees have played crucial roles in our success and we're grateful for both. Our focus on constantly refining our business model along with our strong belief in adopting new technologies have also contributed to our ability to reach this achievement. A lot of other services have fallen off the map because they aren't willing to embrace technology and integrate it into their daily operations. We've invested a lot of time and energy into utilizing new technology to offer our clients better service while improving our efficiency. We'll continue to make these investments as well as investments in our community and green business practices."
AnswerFirst is based in Tampa, FL and provides answering services, appointment scheduling, reservation taking, technical support, customer care, order entry and contact center solutions to businesses in any industry throughout the world. For more information about their services visit their website.
Jim Smith, Director of Inside Sales at AnswerFirst stated, "We are very pleased to have reached this milestone. We're thankful for the support of our clients and for the effort of our employees, both current and past, who have all contributed to our success. As part of our celebration, we are currently offering a special rate to new clients. We are including free set-up (a $100 value) with any new answering service account from now through June 25, 2010. All new clients will be offered this special rate when they contact us for service. We're looking forward to another 12 years of providing our clients with reliable answering services and contact center solutions."
Dr. Jason Quintal, a current AnswerFirst customer, said, "I have been very pleased with the level of service that AnswerFirst has provided us. Their operators are always professional and we like the fact that we can access our account via the internet to check our invoices, listen to our calls and update our account. We've tried other answering services but AnswerFirst offers superior service and account management options that can't be found anywhere else."
Matt Herron, President & CEO of AnswerFirst said, "We have worked very hard to reach this 12 year mark. The support of our clients and the dedication of our employees have played crucial roles in our success and we're grateful for both. Our focus on constantly refining our business model along with our strong belief in adopting new technologies have also contributed to our ability to reach this achievement. A lot of other services have fallen off the map because they aren't willing to embrace technology and integrate it into their daily operations. We've invested a lot of time and energy into utilizing new technology to offer our clients better service while improving our efficiency. We'll continue to make these investments as well as investments in our community and green business practices."
AnswerFirst is based in Tampa, FL and provides answering services, appointment scheduling, reservation taking, technical support, customer care, order entry and contact center solutions to businesses in any industry throughout the world. For more information about their services visit their website.
Tuesday, May 11, 2010
5 Ways Small Businesses Can Leverage LinkedIn’s New Features
LinkedIn recently introduced more functionality to their site. How can you utilize the new features?
Click here to read the article.
Click here to visit AnswerFirst on LinkedIn. Don't forget to follow us!
1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions
Click here to read the article.
Click here to visit AnswerFirst on LinkedIn. Don't forget to follow us!
1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions
Monday, May 10, 2010
Answering Service Partners with Mailing Service to Target Heating & Cooling Industry
AnswerFirst Communications partners with Modern Inserting & Mailing to target potential answering service clients in the heating & cooling industry.
Read the answering service press release here.
1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions
Read the answering service press release here.
1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions
Monday, May 3, 2010
5 Simple Tools for A Paperless Office
There are many software solutions that can help you reduce the use of paper while increasing efficiency.
Click here to read the article: 5 Simple Tools for A Paperless Office
1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist & Call Center Solutions
Click here to read the article: 5 Simple Tools for A Paperless Office
1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist & Call Center Solutions
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