Friday, August 14, 2009

What types of businesses can benefit from the use of an answering service??

At AnswerFirst, our client base is very diverse. Our clients include air conditioning repair services, doctors offices, information technology vendors & support services, law offices, apartment complexes, realtors, distributors, funeral homes, pest control services and more. In fact, regardless of what industry a business is in, there are probably times when a live person isn't available to answer the phone. Perhaps a receptionist calls in sick, everyone in the office might be occupied with other tasks or there may be some need for phone calls to be answered after normal business hours. No matter what the scenario is, we have an affordable rate plan that allows you to use our services when and if you need them. For just $20 a month we are there for you when you need us. You only pay more when and if we actually answer your calls. No matter what industry you are in, if your business has a telephone, you can benefit from the use of our services.

Call (1-800-645-2616) or contact us today for more information.

AnswerFirst Communications, Inc. - Answering Service, Virtual Office and Call Center Solutions

Friday, August 7, 2009

Live Answering Services vs. Automated Phone Systems

We've all had the experience of calling a business that uses an automated phone system to answer their calls. Most of us immediately hit “0”, hoping that we can get an actual live person on the phone. It's very frustrating when these systems don't allow you to bypass them to speak to a warm body. And, it's even more frustrating when they don't process voice prompts properly or when your call gets dropped after you repeat, “speak to a representative” more than 2 or 3 times. Have you ever had anyone tell you how much they love automated phone systems? Business owners should be interested in providing good customer service in order to keep their customers happy, retain business and possibly even gain referrals. With these goals in mind, why do so many businesses choose to use these automated phone systems?? Are they really saving money by irritating existing and potential customers??

Live business answering services offer business owners and independent contractors a better option than sending their calls to voice mail or an automated phone system. Answering and messaging services are more affordable then paying a full-time employee to answer your phones but allow you to offer your customers the level of service that a full-time receptionist does. Remote receptionists can take orders, schedule appointments, offer technical support, give callers directions, provide callers with information about your business and more. At AnswerFirst, we offer all of these services and more. Call us today for more information about how we can help provide your customers with excellent customer service while keeping your overhead down.