The Importance of Owning Your Business Toll-Free Number

Potential clients frequently ask me if we provide a toll-free number as part of our service.  

This is probably a common question because providing clients with toll-free numbers is common practice in the answering service industry. However, what most business owners don’t realize is that it is not good business practice to use the toll-free number an answering service provides, as your main business number.

There are several reasons why this practice is not a good idea, but one reason stands out above all the others ... read more.

International Answering Services

Today’s business climate and the introduction of the World Wide Web have transformed many traditional businesses into international businesses.

Our international call center can provide not only nationwide service in the United States, but international service as well. We provide toll-free service for inbound callers from selected countries and we also can make outbound calls on your behalf to any country. With clients in Ireland, Australia, India, Canada, Mexico, England and a host of others, our center has the experience and reliability necessary to provide you a cost effective solution which meets your need.

Our international service provides English speaking operators for your use. Efficient, friendly and helpful operators who consistently maintain a “May I Help You” attitude helps provide your business a solution to a variety of needs in the international marketplace. Plus, our U.S. based call center is open 24/7/365 and staffed with U.S. agents.

Here are just a few of the services we can provide for you:

• Message gathering and delivery anywhere in the world
• International answering service
• On-call escalation protocols involving international employees
• Patching callers to staff in international locations
• Outbound Calling
• Customer Care or Notifications

We provide international service on a 24/7 basis and can deliver messages or data by a variety of means. Calls, text messages, faxes, e-mails and web access are a few of the methods available to you. Billing for international service is simple and straightforward. The cost for international calls on a per minute basis is simply added to our normal charges. To get more information about the various per minute rate for countries, please give one of our account executives a call at 1-800-645-2616.