More Reasons to Choose AnswerFirst as Your Answering Service

Value

• Pay Only For What You Use
  Our rate insures you only pay for exactly what you use. Didn’t have any calls this month – pay nothing in addition. Don’t get stuck prepaying for a package and paying for unused calls, minutes or units. Never worry again about the higher “overage” fees you have to pay because you exceeded some guessed at number of calls, minutes or units included in your package. With AnswerFirst, you pay only for what you use.
  
  
• Value Added Services
  Are other services offering access to your call recordings as soon as a call is finished? Can you run reports about your account activity any time YOU want? Can you export all your critical message data in .csv format for import into your database? Are your messages archived? Can the call center also process inbound e-mails just as they process inbound calls? Can you do all of these things for no additional cost? These are just a few of the many value added services we offer every client at no additional cost. Give us a try to experience what true value in a call center is.
  
  
• Price Guarantee
  We can offer most any type of rate and usually can match or beat anything our competitors offer.
  
  
• Transparency
  With the ability to access so much your account information in real time through our included Client Web Access web portal, our clients have a unique opportunity to see how we are performing on their account. It need never be a mystery to you again. Our willingness to be open and frank with this information speaks loudly of our desire to forge long term relationships with our clients. While others may snicker at the thought of providing this information to clients, we say give us a try and you too will discover the AnswerFirst difference.

Why Should You Choose AnswerFirst?

Performance

• Our Motivation
  Because all of our billing is in arrears and our clients only pay our $20.00 base rate up-front, we have to answer your calls to earn any additional money. This makes us HIGHLY motivated to answer every one in a timely and professional manner. Services that make you pay upfront for a package of calls, minutes or units are already paid and do not have this same level of motivation. A lost call from one of your customers tired of waiting in a hold queue means potential lost revenue for you and guaranteed lost revenue for us. When paying for services not yet rendered, the motivation to answer is not the same.
  
• Quick and Professional Response Time
  We do a terrific job of insuring proper agent staffing. 85% of our calls are answered on the first ring with a live agent and another 10-12% on the 2nd, 3rd or 4th ring with a live agent. Only 3-5% of calls go to our hold queue where professional music is playing and our average hold time is less than 15 seconds.
   
• Superior Experience
  We never place your callers on hold. Once our agent answers your valuable call, they take the call to conclusion. We never interrupt your call to answer another client's ringing call. This results in a much more pleasant experience for your callers. This requires additional staffing on our part, but our clients and their callers agree it is a far superior way to answer calls.
   
• Dispatch Operators
  Every new message an inbound agent takes is sent to our dispatcher queue for delivery. Our highly trained dispatch agents insure every message we send is a professional message. Dispatch operators are also our most experienced agents and since they only deliver messages, they are very good at it.

Answering Service FAQ's

Q. In what ways may I receive my messages?

A. The choice is yours and we do not charge any additional fees for any specific type of message delivery method. Some methods may take a bit longer for our operators to deliver and thus will use slightly more operator time each month. For example, it is much quicker for an operator to deliver an e-mail message as compared to calling you on your cell phone and reading you the message while you jot it down. Here are a few of the ways we can deliver messages for you:

• Hold For Call In
• Call And Give You Message
• Call And Leave Message in Voice Mail For You
• Alpha-Page
• Digital Page
• Text Messaging
• E-Mail
• Fax

While it is generally a matter of which method is most convenient for you, we sometimes can make suggestions to you for alternative methods.

Q. I have several people in my office who will receive messages, are we limited to all using the same delivery method?

A. No. You can use a different method for delivery for each person, the choice is yours.


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www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions

Virtual Receptionist Services

Our Live Operator Virtual Office Services combine the benefits of an answering service with a sophisticated IVR (voice mail system). Virtual office accounts are typically answered on the first ring by the IVR system where the caller hears an announcement. The announcement directs the caller to one of several choices available to the caller, one of which is transferring to a Live Operator. Other options include leaving a message in a mailbox. The mailbox can then call or page you with a notification of a new message. Callers who transfer to the Live Operator are greeting in your company name and any of the services and delivery methods available with our Live Operator service can be implemented.

In our ever-changing world, the ability to access newer technologies can give your business the competitive advantage you need over the competition. Our commitment to constantly leverage these new technologies enables us to provide our clients with the advantage they need in today's business climate.

AnswerFirst Call Center services are the perfect compliment for small or large businesses who find the cost of providing 24/7 live support prohibitive. Each of our CSR representatives has direct access to the Internet allowing access to your on-line problem tracking system, FAQs, knowledgebase and account information.

Whether yours is a professional, blue collar or internet business, AnswerFirst has a rate plan designed for your specific needs. Information gathering, class and seminar reservations, scheduling, catalog order taking, literature fulfillment, inventory control, order entry and credit card processing are all important components in our range of services. Each account is custom tailored and our commitment to providing high quality service at a fair price is why we are one of the fastest growing services in our industry.

1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions

Information About Our Answering Services

Did you know one third of callers to your business will not leave a message if the call is answered by a voice mail? In our ever-changing world, the ability to access newer technologies can give your business the competitive advantage you need over the competition. Our commitment to constantly leverage these new technologies enables us to provide our clients with the advantage they need in today's business climate.

Our business telephone answering services provide cost effective ways for businesses to handle after hour calls or when staff are unavailable - live operator telephone answering service, virtual office and voicemail service are key components of our call center solutions. An answering service is more than just someone answering your calls, to your customer, we are your business. Our professional staff will insure your callers are greeted by a courteous and helpful voice and will insure you receive accurate messages in a timely manner.

Whether yours is a professional, blue collar or internet business, AnswerFirst has a rate plan designed for your specific needs. Each account is custom tailored and our commitment to providing high quality service at a fair price is why we are one of the fastest growing services in our industry.
All rates are 24/7 and include toll free access.

Live Operator clients may additionally add voice mail options to either enhance their messaging capabilities or minimize their live operator costs. The setup fee for Live Operator accounts is $100.00 per hour (1 hour min). As soon as we receive the signed contract, setup forms and payment, your account will generally be activated within 72 hours. Emergency setup is available - additional fees apply.

Messages may be delivered in a variety of ways: hold for call in, call out (to cell phone, home phone etc.), digital page, alpha-page, e-mail, fax each as taken, voice mailbox, fax summary and e-mail summary.

Do you have questions about our answering service? Please call 1-800-645-2616 or contact us for assistance.

1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions

Client Web Access Gives You Online Access to Your Answering Service Account

Client Web Access (CWA) is an exciting way to integrate your business with our answering service. CWA allows you to use your web browser to log in securely to our web access area to view information regarding your account in real time. We offer a variety of functions through our web access interface including message review, report generation, voice log access, web form submissions as well as the ability for you to view your account screens. Client Web Access service is included FREE with every Live Operator account. We have a demonstration account set up for your review to demonstrate the convenience of this service. Click here to try out our free demo account.

Features:

• View, e-mail, export, add notes or print your messages
• View, e-mail, export add notes or print your web form submissions
• Listen to recordings of calls to your account
• Generate a variety of reports regarding your account activity
• View your account screens just as our operators see them
• Access news and bulletins for our clients

At the top right corner of each of our web pages, you will find the log-in area for access. Please notice the example to the right, then bring your attention to the top right area of this web page to see the login area. You simply click the link to go to the CWA log-in page, then enter the username and password we provide for your account to gain access to the many features and useful information client web access provides.


1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions

Answering Service Partners with Mailing Service to Target Heating & Cooling Industry

AnswerFirst Communications partners with Modern Inserting & Mailing to target potential answering service clients in the heating & cooling industry.

Read the answering service press release here.

1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions

5 Simple Tools for A Paperless Office

There are many software solutions that can help you reduce the use of paper while increasing efficiency.

Click here to read the article:  5 Simple Tools for A Paperless Office

1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist & Call Center Solutions

Answering Service Offers More Affordable Service Package for Property Management Companies

AnswerFirst announces new cost effective answering service plan for new and existing property management client base.


Read the press release here:

New Property Management Basic Answering Service Package

1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist & Call Center Solutions