Answering Service Client Testimonial

We LOVE the service. Everything is going so smoothly so far! Thanks so much, have a great weekend!

Jodie
Bonita Bee Airport Express

Contact us today for more information about our call center solutions and answering services.
1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions

Virtual Receptionist Services

Our Live Operator Virtual Office Services combine the benefits of an answering service with a sophisticated IVR (voice mail system). Virtual office accounts are typically answered on the first ring by the IVR system where the caller hears an announcement. The announcement directs the caller to one of several choices available to the caller, one of which is transferring to a Live Operator. Other options include leaving a message in a mailbox. The mailbox can then call or page you with a notification of a new message. Callers who transfer to the Live Operator are greeting in your company name and any of the services and delivery methods available with our Live Operator service can be implemented.

In our ever-changing world, the ability to access newer technologies can give your business the competitive advantage you need over the competition. Our commitment to constantly leverage these new technologies enables us to provide our clients with the advantage they need in today's business climate.

AnswerFirst Call Center services are the perfect compliment for small or large businesses who find the cost of providing 24/7 live support prohibitive. Each of our CSR representatives has direct access to the Internet allowing access to your on-line problem tracking system, FAQs, knowledgebase and account information.

Whether yours is a professional, blue collar or internet business, AnswerFirst has a rate plan designed for your specific needs. Information gathering, class and seminar reservations, scheduling, catalog order taking, literature fulfillment, inventory control, order entry and credit card processing are all important components in our range of services. Each account is custom tailored and our commitment to providing high quality service at a fair price is why we are one of the fastest growing services in our industry.

1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions

Information About Our Answering Services

Did you know one third of callers to your business will not leave a message if the call is answered by a voice mail? In our ever-changing world, the ability to access newer technologies can give your business the competitive advantage you need over the competition. Our commitment to constantly leverage these new technologies enables us to provide our clients with the advantage they need in today's business climate.

Our business telephone answering services provide cost effective ways for businesses to handle after hour calls or when staff are unavailable - live operator telephone answering service, virtual office and voicemail service are key components of our call center solutions. An answering service is more than just someone answering your calls, to your customer, we are your business. Our professional staff will insure your callers are greeted by a courteous and helpful voice and will insure you receive accurate messages in a timely manner.

Whether yours is a professional, blue collar or internet business, AnswerFirst has a rate plan designed for your specific needs. Each account is custom tailored and our commitment to providing high quality service at a fair price is why we are one of the fastest growing services in our industry.
All rates are 24/7 and include toll free access.

Live Operator clients may additionally add voice mail options to either enhance their messaging capabilities or minimize their live operator costs. The setup fee for Live Operator accounts is $100.00 per hour (1 hour min). As soon as we receive the signed contract, setup forms and payment, your account will generally be activated within 72 hours. Emergency setup is available - additional fees apply.

Messages may be delivered in a variety of ways: hold for call in, call out (to cell phone, home phone etc.), digital page, alpha-page, e-mail, fax each as taken, voice mailbox, fax summary and e-mail summary.

Do you have questions about our answering service? Please call 1-800-645-2616 or contact us for assistance.

1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions

Answering Service uses YouTube Channel To Provide Tutorials for Client Web Interface

AnswerFirst Communications, an international telephone answering service and customer service solutions company specializing in answering & messaging services, virtual receptionist and contact center solutions, announced this week that they are utilizing a YouTube channel to educate their client base about the functionality of their proprietary client web interface known as Client Web Access.

Every AnswerFirst answering service, messaging service, call center and virtual receptionist account is coupled with a free Client Web Access (CWA) account.  CWA is AnswerFirst's client web interface that allows their clients to securely log-in to AnswerFirst's servers from any web browser to view and update real-time account data.  Clients can review their messages, check their invoices, make changes to their accounts, check web form submissions and more.

Jim Smith, AnswerFirst's Director of Inside Sales stated, "CWA offers an extremely robust set of features and functionality. The interface is very intuitive but we don't want to limit usability by not providing clear and concise instructional materials.  Using screen capture software we have created a series of videos that are instructional walkthroughs of the most useful features of CWA.  The video tutorials are available from within CWA as well as on our AnswerFirst YouTube channel.  We launched the YouTube channel for the sole purpose of featuring our CWA tutorial videos because YouTube is easily accessible to users around the globe and it is integrated with Google's search engine which makes it easier for users to find the videos. We plan to release several videos each month and, because we are always upgrading CWA features, there will always be new functionality to feature in these videos."

Steve Smith, owner of AAA Appliance Services and an AnswerFirst client, said, "Client Web Access is an account feature that you won't get from any other answering service. I've used it to review my invoices since we first set-up our AnswerFirst account but, I had no idea I could listen to all of my calls until I browsed AnswerFirst's YouTube channel and saw a video about this feature of CWA.  I'm looking forward to using the AnswerFirst YouTube channel more and learning more about the features of Client Web Access."

AnswerFirst is based in Tampa, FL and provides answering services, appointment scheduling, reservation taking, technical support, customer care, order entry and contact center solutions to businesses in any industry throughout the world.  For more information about their services visit their website.

1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions