Friday, October 26, 2012

AnswerFirst Answering Service Wishes You A Happy & Safe Halloween

We'd like to wish you, your business and your family a safe and happy Halloween!!

AnswerFirst provides answering services, call center solutions, virtual receptionist services and complete customer service solutions to more than 1600 companies around the globe. To find out more about what AnswerFirst can do for your business, please email (, call (1-800-645-2616) or visit our website (

Wednesday, October 17, 2012

Answering With A Purpose

Does it matter who answers your business line if the person answering does not know why he or she is answering?

Whether you are a receptionist or a contact center agent, gathering names, numbers, and messages are not difficult tasks. However, does successfully completing these tasks give callers the feeling that the they matter and that their issues are being handled??

In my experience selling contact center services, I am regularly asked what we do and what are the different ways we can do it. I’ve also often been asked what sets us apart from other services, but I’ve never been asked why we have taken on the responsibility of being a contact center.

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