Friday, June 11, 2010

Answering Service uses YouTube Channel To Provide Tutorials for Client Web Interface

AnswerFirst Communications, an international telephone answering service and customer service solutions company specializing in answering & messaging services, virtual receptionist and contact center solutions, announced this week that they are utilizing a YouTube channel to educate their client base about the functionality of their proprietary client web interface known as Client Web Access.

Every AnswerFirst answering service, messaging service, call center and virtual receptionist account is coupled with a free Client Web Access (CWA) account.  CWA is AnswerFirst's client web interface that allows their clients to securely log-in to AnswerFirst's servers from any web browser to view and update real-time account data.  Clients can review their messages, check their invoices, make changes to their accounts, check web form submissions and more.

Jim Smith, AnswerFirst's Director of Inside Sales stated, "CWA offers an extremely robust set of features and functionality. The interface is very intuitive but we don't want to limit usability by not providing clear and concise instructional materials.  Using screen capture software we have created a series of videos that are instructional walkthroughs of the most useful features of CWA.  The video tutorials are available from within CWA as well as on our AnswerFirst YouTube channel.  We launched the YouTube channel for the sole purpose of featuring our CWA tutorial videos because YouTube is easily accessible to users around the globe and it is integrated with Google's search engine which makes it easier for users to find the videos. We plan to release several videos each month and, because we are always upgrading CWA features, there will always be new functionality to feature in these videos."

Steve Smith, owner of AAA Appliance Services and an AnswerFirst client, said, "Client Web Access is an account feature that you won't get from any other answering service. I've used it to review my invoices since we first set-up our AnswerFirst account but, I had no idea I could listen to all of my calls until I browsed AnswerFirst's YouTube channel and saw a video about this feature of CWA.  I'm looking forward to using the AnswerFirst YouTube channel more and learning more about the features of Client Web Access."

AnswerFirst is based in Tampa, FL and provides answering services, appointment scheduling, reservation taking, technical support, customer care, order entry and contact center solutions to businesses in any industry throughout the world.  For more information about their services visit their website.

1-800-645-2616 - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions