Dana
Nyquist Capital Partners
Contact us today for more information about how we can help you offer your clients better customer service while helping you run your business more efficiently.
1-800-645-2616
Showing posts with label live telephone operator. Show all posts
Showing posts with label live telephone operator. Show all posts
Thursday, June 9, 2011
Answering Service Client Testimonial
"Hi! I just wanted to let you know, we’re very happy with Answerfirst's answering services! The receptionists have been professional, friendly and helpful. Thanks so much for checking up on us."
Dana
Nyquist Capital Partners
Dana
Nyquist Capital Partners
Thursday, May 26, 2011
Thursday, March 24, 2011
An AnswerFirst Minute - Answering Service & Contact Center Solutions
You can contact Teri directly at 1-800-645-2616 for more information about AnswerFirst and their answering service and call center solutions.
Mention this video for 25% off your first month access fees.
Tuesday, January 11, 2011
You Don't Need To Use A Local Call Center
Call Center services have traditionally been localized small businesses serving a small area within a city or county. But, clients' needs have changed and new technologies have made telephone answering and call center services available to clients in every region around the world regardless of where the call center is actually located.
The incorporation of the internet and text messaging into the service offerings provided by call centers has yielded many more possibilities for clients to find the right solution. Scheduling appointments, taking orders, message taking and overflow are all examples of services which have become more efficient and cost effective through the use of the internet while text messaging allows clients to get their messages almost instantaneously.
Our call center services include web-based or traditional call center services, telephone answering services, scheduling, order entry, virtual office, unified messaging, and innovative custom messaging services. Customer satisfaction is an ever-present goal and our response to the needs of our clients is what separates AnswerFirst from the rest.
Answering telephone calls more effectively is one of the most important factors for any business. How phones are answered, and how those callers are handled will go a long way in determining the success of any business. It is a proven fact, Nothing Can Replace A Live Person Answering Your Phones!
Contact us today for more information about our virtual receptionist services, call center solutions and answering services.
1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions
Tuesday, December 7, 2010
Answering Service Client Testimonial
We LOVE the service. Everything is going so smoothly so far! Thanks so much, have a great weekend!
Jodie
Bonita Bee Airport Express
Bonita Bee Airport Express
Contact us today for more information about our call center solutions and answering services.
1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions
1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions
Tuesday, September 28, 2010
Answering Service Client Testimonial
Hey Jim,
You do a great job working on our account. You make every situation very understandable. It's obvious that you've done this kind of thing many times before.
We love your answering service!
Steve
Mensa Technology, LLC
1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions
You do a great job working on our account. You make every situation very understandable. It's obvious that you've done this kind of thing many times before.
We love your answering service!
Steve
Mensa Technology, LLC
1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions
Thursday, September 16, 2010
More Reasons to Choose AnswerFirst as Your Answering Service
Value
- Pay Only For What You Use
Our rate insures you only pay for exactly what you use. Didn’t have any calls this month – pay nothing in addition. Don’t get stuck prepaying for a package and paying for unused calls, minutes or units. Never worry again about the higher “overage” fees you have to pay because you exceeded some guessed at number of calls, minutes or units included in your package. With AnswerFirst, you pay only for what you use.
- Value Added Services
Are other services offering access to your call recordings as soon as a call is finished? Can you run reports about your account activity any time YOU want? Can you export all your critical message data in .csv format for import into your database? Are your messages archived? Can the call center also process inbound e-mails just as they process inbound calls? Can you do all of these things for no additional cost? These are just a few of the many value added services we offer every client at no additional cost. Give us a try to experience what true value in a call center is.
- Price Guarantee
We can offer most any type of rate and usually can match or beat anything our competitors offer.
- Transparency
With the ability to access so much your account information in real time through our included Client Web Access web portal, our clients have a unique opportunity to see how we are performing on their account. It need never be a mystery to you again. Our willingness to be open and frank with this information speaks loudly of our desire to forge long term relationships with our clients. While others may snicker at the thought of providing this information to clients, we say give us a try and you too will discover the AnswerFirst difference.
Thursday, August 12, 2010
Virtual Receptionist Services
Our Live Operator Virtual Office Services combine the benefits of an answering service with a sophisticated IVR (voice mail system). Virtual office accounts are typically answered on the first ring by the IVR system where the caller hears an announcement. The announcement directs the caller to one of several choices available to the caller, one of which is transferring to a Live Operator. Other options include leaving a message in a mailbox. The mailbox can then call or page you with a notification of a new message. Callers who transfer to the Live Operator are greeting in your company name and any of the services and delivery methods available with our Live Operator service can be implemented.
In our ever-changing world, the ability to access newer technologies can give your business the competitive advantage you need over the competition. Our commitment to constantly leverage these new technologies enables us to provide our clients with the advantage they need in today's business climate.
AnswerFirst Call Center services are the perfect compliment for small or large businesses who find the cost of providing 24/7 live support prohibitive. Each of our CSR representatives has direct access to the Internet allowing access to your on-line problem tracking system, FAQs, knowledgebase and account information.
Whether yours is a professional, blue collar or internet business, AnswerFirst has a rate plan designed for your specific needs. Information gathering, class and seminar reservations, scheduling, catalog order taking, literature fulfillment, inventory control, order entry and credit card processing are all important components in our range of services. Each account is custom tailored and our commitment to providing high quality service at a fair price is why we are one of the fastest growing services in our industry.
1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions
In our ever-changing world, the ability to access newer technologies can give your business the competitive advantage you need over the competition. Our commitment to constantly leverage these new technologies enables us to provide our clients with the advantage they need in today's business climate.
AnswerFirst Call Center services are the perfect compliment for small or large businesses who find the cost of providing 24/7 live support prohibitive. Each of our CSR representatives has direct access to the Internet allowing access to your on-line problem tracking system, FAQs, knowledgebase and account information.
Whether yours is a professional, blue collar or internet business, AnswerFirst has a rate plan designed for your specific needs. Information gathering, class and seminar reservations, scheduling, catalog order taking, literature fulfillment, inventory control, order entry and credit card processing are all important components in our range of services. Each account is custom tailored and our commitment to providing high quality service at a fair price is why we are one of the fastest growing services in our industry.
1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions
Tuesday, August 10, 2010
Information About Our Answering Services
Did you know one third of callers to your business will not leave a message if the call is answered by a voice mail? In our ever-changing world, the ability to access newer technologies can give your business the competitive advantage you need over the competition. Our commitment to constantly leverage these new technologies enables us to provide our clients with the advantage they need in today's business climate.
Our business telephone answering services provide cost effective ways for businesses to handle after hour calls or when staff are unavailable - live operator telephone answering service, virtual office and voicemail service are key components of our call center solutions. An answering service is more than just someone answering your calls, to your customer, we are your business. Our professional staff will insure your callers are greeted by a courteous and helpful voice and will insure you receive accurate messages in a timely manner.
Whether yours is a professional, blue collar or internet business, AnswerFirst has a rate plan designed for your specific needs. Each account is custom tailored and our commitment to providing high quality service at a fair price is why we are one of the fastest growing services in our industry.
All rates are 24/7 and include toll free access.
Live Operator clients may additionally add voice mail options to either enhance their messaging capabilities or minimize their live operator costs. The setup fee for Live Operator accounts is $100.00 per hour (1 hour min). As soon as we receive the signed contract, setup forms and payment, your account will generally be activated within 72 hours. Emergency setup is available - additional fees apply.
Messages may be delivered in a variety of ways: hold for call in, call out (to cell phone, home phone etc.), digital page, alpha-page, e-mail, fax each as taken, voice mailbox, fax summary and e-mail summary.
Do you have questions about our answering service? Please call 1-800-645-2616 or contact us for assistance.
1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions
Our business telephone answering services provide cost effective ways for businesses to handle after hour calls or when staff are unavailable - live operator telephone answering service, virtual office and voicemail service are key components of our call center solutions. An answering service is more than just someone answering your calls, to your customer, we are your business. Our professional staff will insure your callers are greeted by a courteous and helpful voice and will insure you receive accurate messages in a timely manner.
Whether yours is a professional, blue collar or internet business, AnswerFirst has a rate plan designed for your specific needs. Each account is custom tailored and our commitment to providing high quality service at a fair price is why we are one of the fastest growing services in our industry.
All rates are 24/7 and include toll free access.
Live Operator clients may additionally add voice mail options to either enhance their messaging capabilities or minimize their live operator costs. The setup fee for Live Operator accounts is $100.00 per hour (1 hour min). As soon as we receive the signed contract, setup forms and payment, your account will generally be activated within 72 hours. Emergency setup is available - additional fees apply.
Messages may be delivered in a variety of ways: hold for call in, call out (to cell phone, home phone etc.), digital page, alpha-page, e-mail, fax each as taken, voice mailbox, fax summary and e-mail summary.
Do you have questions about our answering service? Please call 1-800-645-2616 or contact us for assistance.
1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions
Thursday, July 29, 2010
About AnswerFirst Communications
AnswerFirst Communications, Inc. has provided quality answering services since 1985. Our newest center was built from the ground up in 1999 specifically for AnswerFirst and this operations center provides a safe and comfortable environment for our CSR agents. Located along historic Kennedy Boulevard, the center is close to downtown Tampa. Tampa was chosen as the corporate site because of its growing demographics & centralized location in Florida. With its beautiful white beaches and wonderful climate, Tampa is a great place to work and live.
Since the invention of the telephone, answering services have been helping businesses meet the needs of their clients. While many predicted answering services would go the way of the horse and buggy with the popularity of cellular phones, text messaging and newer technologies, answering services have become more prevalent than ever. There are several underlying reasons call centers have continued to flourish in this environment. First and most obvious is the fact people like doing business with other people. If you were looking for a product or service, would you rather speak with a live person or leave a message in a voice mail? The vast majority of the people prefer speaking with a live person, in fact, 33% of people will not even leave a message when reaching a voice mail. It only follows businesses looking for a competitive edge would see this behavior as a means to increase their bottom line.
Our work environment plays a primary role in the health and happiness of our operators. Happy agents equal more productive agents, not only for us, but more importantly, for our clients. Ergonomically correct seating, injury prevention training, and state of the art workstations all add up to reduce the possibility of repetitive strain.
Weighing heavily in the design process of our new center was the desire to provide maximum security for both our agents and client data. Our commitment to protect the integrity and secrecy of our clients' data along with our desire to ensure the safety of our employees was paramount in selecting appropriate security measures. Twenty four hour camera monitoring, electronic key pad access and extensive password protection are just a few of the security measures we employ. Server redundancy, data archiving, the logging of all voice conversations, surge protection and emergency power generation are utilized as well for client's data protection.
Our facility is also home to our state of the art computer and telephony hardware. Designed to blend our technological capabilities with our human resources, our center offers both an efficient and productive atmosphere. We're excited about our work environment and look to provide our quality telephone answering services to the public for the next 100 years and beyond.
1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions
Since the invention of the telephone, answering services have been helping businesses meet the needs of their clients. While many predicted answering services would go the way of the horse and buggy with the popularity of cellular phones, text messaging and newer technologies, answering services have become more prevalent than ever. There are several underlying reasons call centers have continued to flourish in this environment. First and most obvious is the fact people like doing business with other people. If you were looking for a product or service, would you rather speak with a live person or leave a message in a voice mail? The vast majority of the people prefer speaking with a live person, in fact, 33% of people will not even leave a message when reaching a voice mail. It only follows businesses looking for a competitive edge would see this behavior as a means to increase their bottom line.
Our work environment plays a primary role in the health and happiness of our operators. Happy agents equal more productive agents, not only for us, but more importantly, for our clients. Ergonomically correct seating, injury prevention training, and state of the art workstations all add up to reduce the possibility of repetitive strain.
Weighing heavily in the design process of our new center was the desire to provide maximum security for both our agents and client data. Our commitment to protect the integrity and secrecy of our clients' data along with our desire to ensure the safety of our employees was paramount in selecting appropriate security measures. Twenty four hour camera monitoring, electronic key pad access and extensive password protection are just a few of the security measures we employ. Server redundancy, data archiving, the logging of all voice conversations, surge protection and emergency power generation are utilized as well for client's data protection.
Our facility is also home to our state of the art computer and telephony hardware. Designed to blend our technological capabilities with our human resources, our center offers both an efficient and productive atmosphere. We're excited about our work environment and look to provide our quality telephone answering services to the public for the next 100 years and beyond.
1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions
Tuesday, July 27, 2010
Client Web Access Gives You Online Access to Your Answering Service Account
Client Web Access (CWA) is an exciting way to integrate your business with our answering service. CWA allows you to use your web browser to log in securely to our web access area to view information regarding your account in real time. We offer a variety of functions through our web access interface including message review, report generation, voice log access, web form submissions as well as the ability for you to view your account screens. Client Web Access service is included FREE with every Live Operator account. We have a demonstration account set up for your review to demonstrate the convenience of this service. Click here to try out our free demo account.
1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions
Features:
- View, e-mail, export, add notes or print your messages
- View, e-mail, export add notes or print your web form submissions
- Listen to recordings of calls to your account
- Generate a variety of reports regarding your account activity
- View your account screens just as our operators see them
- Access news and bulletins for our clients
1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions
Friday, June 11, 2010
Answering Service uses YouTube Channel To Provide Tutorials for Client Web Interface
AnswerFirst Communications, an international telephone answering service and customer service solutions company specializing in answering & messaging services, virtual receptionist and contact center solutions, announced this week that they are utilizing a YouTube channel to educate their client base about the functionality of their proprietary client web interface known as Client Web Access.
Every AnswerFirst answering service, messaging service, call center and virtual receptionist account is coupled with a free Client Web Access (CWA) account. CWA is AnswerFirst's client web interface that allows their clients to securely log-in to AnswerFirst's servers from any web browser to view and update real-time account data. Clients can review their messages, check their invoices, make changes to their accounts, check web form submissions and more.
Jim Smith, AnswerFirst's Director of Inside Sales stated, "CWA offers an extremely robust set of features and functionality. The interface is very intuitive but we don't want to limit usability by not providing clear and concise instructional materials. Using screen capture software we have created a series of videos that are instructional walkthroughs of the most useful features of CWA. The video tutorials are available from within CWA as well as on our AnswerFirst YouTube channel. We launched the YouTube channel for the sole purpose of featuring our CWA tutorial videos because YouTube is easily accessible to users around the globe and it is integrated with Google's search engine which makes it easier for users to find the videos. We plan to release several videos each month and, because we are always upgrading CWA features, there will always be new functionality to feature in these videos."
Steve Smith, owner of AAA Appliance Services and an AnswerFirst client, said, "Client Web Access is an account feature that you won't get from any other answering service. I've used it to review my invoices since we first set-up our AnswerFirst account but, I had no idea I could listen to all of my calls until I browsed AnswerFirst's YouTube channel and saw a video about this feature of CWA. I'm looking forward to using the AnswerFirst YouTube channel more and learning more about the features of Client Web Access."
AnswerFirst is based in Tampa, FL and provides answering services, appointment scheduling, reservation taking, technical support, customer care, order entry and contact center solutions to businesses in any industry throughout the world. For more information about their services visit their website.
1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions
Every AnswerFirst answering service, messaging service, call center and virtual receptionist account is coupled with a free Client Web Access (CWA) account. CWA is AnswerFirst's client web interface that allows their clients to securely log-in to AnswerFirst's servers from any web browser to view and update real-time account data. Clients can review their messages, check their invoices, make changes to their accounts, check web form submissions and more.
Jim Smith, AnswerFirst's Director of Inside Sales stated, "CWA offers an extremely robust set of features and functionality. The interface is very intuitive but we don't want to limit usability by not providing clear and concise instructional materials. Using screen capture software we have created a series of videos that are instructional walkthroughs of the most useful features of CWA. The video tutorials are available from within CWA as well as on our AnswerFirst YouTube channel. We launched the YouTube channel for the sole purpose of featuring our CWA tutorial videos because YouTube is easily accessible to users around the globe and it is integrated with Google's search engine which makes it easier for users to find the videos. We plan to release several videos each month and, because we are always upgrading CWA features, there will always be new functionality to feature in these videos."
Steve Smith, owner of AAA Appliance Services and an AnswerFirst client, said, "Client Web Access is an account feature that you won't get from any other answering service. I've used it to review my invoices since we first set-up our AnswerFirst account but, I had no idea I could listen to all of my calls until I browsed AnswerFirst's YouTube channel and saw a video about this feature of CWA. I'm looking forward to using the AnswerFirst YouTube channel more and learning more about the features of Client Web Access."
AnswerFirst is based in Tampa, FL and provides answering services, appointment scheduling, reservation taking, technical support, customer care, order entry and contact center solutions to businesses in any industry throughout the world. For more information about their services visit their website.
1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions
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