Wednesday, March 17, 2010

Answering Service Customer Testimonial

"We continue to be impressed by AnswerFirst's ability to provide a level of support that is above and beyond other services that we've used."
David Gray
Confirm Solutions

Tuesday, March 16, 2010

How Can Your Business Benefit from the Use of a Telephone Answering Service?

We've discussed the importance of first impressions in a previous blog post.  Making a good first impression is, no doubt, an important consideration for any business owner and a good reason to utilize an answering service or virtual receptionist to handle customer phone calls.  However, there are many other benefits to using an answering service.

Benefits of using a Telephone Answering Service

  • A business answering service can free up your time so that you can focus on selling products and meeting with customers without missing important phone calls.
  • One third of callers will not leave a message in a voice mail.  Turn off your cell phone and allow an answering service to pick-up your calls instead of sending your clients to voice mail. 
  • An answering service is an important part of a contingency plan.  Did your receptionist call in sick or is there a power outage at your office?  An answering service can handle your incoming calls until you are able to answer them again.
  • Using an answering service offers significant savings over hiring a full-time receptionist.  Most answering services only charge when they answer your calls.  You can save up to 70% versus hiring a full-time employee to answer your phones.

Telephone answering services or virtual receptionists offer you more freedom in your schedule because you aren't tied to your phone, they offer cost savings versus hiring a full-time receptionist and they provide your clients with a higher level of service and  better first impressions. Contact us today for more information about what we can do for your business.

1-800-645-2616 - Answering Service, Virtual Receptionist & Call Center Solutions

Friday, March 12, 2010

Monday, March 8, 2010

Smartphone Apps Fuel Business Growth

Attract new customers, improve customer service and create new revenue opportunities with smart phone apps.  Read the article here:  Smart Phone Apps Fuel Business Growth

Contact us today for more information about how we can help you reduce your monthly overhead by outsourcing your phone answering service.

1-800-645-2616 - Answering Service, Virtual Receptionist & Call Center Solutions

Wednesday, March 3, 2010

AnswerFirst Answering Service Customer Testimonials

"We are still happy to report that we LOVE this service.  Thank you!"
~ Cathy
Office of the State Attorney

"I just wanted to say that it has been hard to find an answering service that can cater to our needs, and Jim and Aimee has been a great HELP and that is an understatement. Anything I asked she has moved on it quickly to resolve it that same day no attitude and no questions asked. I can’t stress enough how much it means to me to have this type of customer service. Very Hard to Find. Not once has she made me notify someone else in support she has handled our account on her own with ease. Even catering to the Credit Hold list I have applied to the account and changed a couple times. Again thank you and I just wanted to let you guys know you have a great employee in your hands."
 ~ Amy Davis
Reliable Elevator

1-800-645-2616 - Answering Service, Virtual Receptionist & Call Center Solutions

Tuesday, March 2, 2010

The Advantages of Using Remote Live Telephone Operators for Answering Services

In early 2009 AnswerFirst began testing hardware and software configurations that would allow our operators to work from home.  After a year of testing, our remote operator program is officially in place and the majority of our operators now work remotely. 

There are many advantages to this program including our ability to hire better talent because our employment market extends beyond our locality, reduced fuel usage and carbon footprints because our employees don't have to drive to our operations center to perform their job tasks and overall improved employee morale.  We've also reduced our in-house energy costs and upgraded to more stable and efficient IT hardware solutions to support the remote operator program.  Our infrastructure is more reliable and efficient than ever which allows us to keep our prices low while providing consistent and dependable services. 

Contact us today for more information about our telephone answering services.

1-800-645-2616 - Answering Service, Virtual Receptionist & Call Center Solutions