Answering Service Client Testimonial

We LOVE the service. Everything is going so smoothly so far! Thanks so much, have a great weekend!

Jodie
Bonita Bee Airport Express

Contact us today for more information about our call center solutions and answering services.
1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions

New Customers and First Impressions

First impressions are important.  Psychologists, seminar leaders and other experts estimate that you may have less than 30 seconds of interacting with a new customer before he or she forms an impression of you and, by proxy, your business.  When a customer calls your business telephone number... what impression are you leaving?  If no one is available to take the incoming call is it sent to voice mail, simply not answered or do you send them to one of those frustrating automated menus?  Statistics show that 33% of callers will not leave a message in voice mail and 45% of callers will not call back if their call goes unanswered.  It is obvious that not managing inbound calls appropriately can result in a loss of potential customers and leads.  An answering service can offer you assistance in handling these inbound calls.  Answering services assign real live operators to answer your calls in a professional manner with your company name and a greeting.  The caller doesn't even need to know that they aren't speaking to someone at your location.  Live telephone operators can take a message, provide callers with basic information about your business, schedule appointments, make reservations, enter orders or even patch calls directly to another phone number like your cell or home phone.  Your client will be left with the feeling that his or her call is important which will also leave them with a positive first impression of your business.

AnswerFirst Communications, Inc.

1-800-645-2616

www.answerfirst.com - Answering Service, Virtual Receptionist & Call Center Solutions

AnswerFirst Call Center Services

AnswerFirst Call Center Services are the perfect compliment for small or large businesses who find the cost of providing 24/7 live support prohibitive. Each of our CSR representatives has direct access to the Internet allowing access to your on-line problem tracking system, FAQs, knowledge base and account information.

Our Live Operator Call Center Services include answering service, virtual office, call center services, order taking service, voice mail service, appointment scheduling, client care, catalog order entry, reservations, fulfillment, technical support and messaging. Whether your needs are as simple as collecting the necessary personal and product information from your callers or as demanding as sales and support for a nationwide advertising campaign our customer service support representatives can field calls transparently as though they worked directly for your company. No matter what your needs may be, we can help make support available to your customers 24 hours a day, 7 days a week!

Whether yours is a professional, blue collar or internet business, AnswerFirst has a rate plan designed for your specific needs. Information gathering, class and seminar reservations, scheduling, catalog order taking, literature fulfillment, inventory control, order entry and credit card processing are all important components in our range of services. Each account is custom tailored and our commitment to providing high quality service at a fair price is why we are one of the fastest growing services in our industry.

AnswerFirst Communications, Inc.
www.answerfirst.com - Answering Service, Virtual Office and Call Center Solutions