Tips For Improving Customer Service

Providing excellent customer service should be a major priority for any business owner because happy customers are repeat customers. Here are a few basic tips that will help improve your customers' experiences with your business.

• Listen to your customers. This may seem like an obvious suggestion but so many business owners and managers get caught up in the day-to-day tasks of business management that they forget to pay attention to what their clients are saying.  In most instances, an unhappy customer will let you know that he or she is unhappy and a client that wants a product or service that you don't offer will say just that. Take these suggestions to heart.  Can you implement changes that meet your clients' needs?
• Do what you say you are going to do and do it on-time.  This is another obvious point.  Set your customers' expectations correctly and then deliver.  It doesn't matter if you sell widgets or repair cars, there is no easier way to upset clients then to not meet your commitments in a timely manner.  If you disappoint your clients, the only way they'll continue to use your services or products is if there are no alternative sources and, that's pretty unlikely in this day and age.  Honor your commitments on-time.
• Empower your employees.  Whether your employees have contact with your customers via phone or in-person, attitude makes a huge difference.  Disgruntled employees can make any customer service experience a complete disaster.  Make sure your employees are happy and give them the authority to make decisions on the fly. Set-up customer service guidelines and praise your employees when they make the right choices within the guidelines.  Happy employees will make sure that your customers are happy, too.
• Surprise your customers! Free gifts like a roll of Lifesaver candies in a shipment, "Thank You" cards, loyalty coupons or Holiday Cards help strengthen your relationships with your clients.  Invest some time and effort into making your clients feel appreciated.
• Get an answering service. Okay, you knew we had to lead into a shameless self-promotion at some point.  Seriously, though... an answering service can provide your clients excellent customer service when you or your employees aren't available to answer your phones.  You pay only when we answer your calls and know that when your phones are forwarded to us, your clients are getting the best customer service available.

Interested in more information about our affordable answering services??  Fill out our pricing packet request form and we'll send you information about our services asap.  Or, call us at 1-800-645-2616.

Try Client Web Access for Free

Client Web Access (CWA) is a new an exciting way to integrate your business with our answering service. CWA allows you to use your web browser to log in securely to our web access area to view information regarding your account in real time. We offer a variety of functions through our web access interface including message review, report generation, voice log access, web form submissions as well as the ability for you to view your account screens. Client Web Access service is included FREE with every Live Operator account. We have a demonstration account set up for your review to demonstrate the convenience of this service. Click here to try out our free demo account.

Features:

• View, e-mail, export, add notes or print your messages
• View, e-mail, export add notes or print your web form submissions
• Listen to recordings of calls to your account
• Generate a variety of reports regarding your account activity
• View your account screens just as our operators see them
• Access news and bulletins for our clients

At the top right corner of each of our web pages, you will find the log-in area for access. Please notice the example to the right, then bring your attention to the top right area of this web page to see the login area. You simply click the link to go to the CWA log-in page, then enter the username and password we provide for your account to gain access to the many features and useful information client web access provides.

If you would like a walkthrough of the various features available to you, please contact one of our sales professionals and we will happily demonstrate the functions. If you would like to add this service to your account, please call 1-800-645-2616.

Affordable Answering Service - About Us

Affordable Answering Service is a division of AnswerFirst Communications, Inc. and is based just outside of downtown Tampa, FL. Our newest operations center was built from the ground up in 1999 specifically for AnswerFirst. The center's layout and design provides a safe and comfortable environment for our CSR agents. We believe that our agents' work environment plays a primary role in their health and happiness. Happy agents are more productive, for us and you. We provide our agents with ergonomically correct seating, flexible scheduling options, injury prevention training, and state-of-the-art workstations.

Our operations center is also home to our state-of-the-art computer and telephony hardware that serve as the technological “heart” of AnswerFirst. We've used current technology standards to create an extremely efficient and reliable backbone to our operations. With our thorough attention to redundancy, efficiency and reliability you can be sure that your customers' calls are answered promptly by a crystal clear voice every time. We use this same technology to log and save all calls and provide you access to all these logged calls and your up-to-date account information via our Client Web Access solution. You can listen to your calls, check your messages, make account changes, check your billing data and more from anywhere with an Internet connection, your username, your password and a few clicks of your mouse.

http://www.affordableansweringservice.com

Affordable Answering Service

A Quality Answering Service That You Can Afford

If you're looking for an affordable answering service that offers quality communication solutions then you've come to the right place. Affordable Answering Service has been providing clients with discount answering & messaging services, call center solutions, order entry service, customer care, scheduling & reservations services and virtual office solutions for more than 20 years.

Why Should You Choose Affordable Answering Service??

• Free Set-Up (a $100 value)
• Free 24 Hour Secure Web Access to Your Critical Account Data
• Automatic Discounts for High Volume
• Professionally Trained Operators
• 20 Years of Experience in Our Industry

You can expect quality service from our professionally trained agents and experience the benefits of or Client Web Access interface. Client Web Access allows you to log-in to your account from anywhere with an Internet connection. Your username and password give you full access to all of your account information including up-to-date billing information, audio files of your customers' phone calls, copies of your messages, the ability to edit account settings and more. With all of this for low discount rates, you really can't beat the value that we offer here at Affordable Answering Service. Outsourcing the management of your phone calls & messaging can save you thousands of dollars in overhead every year, and with our discount rates you can save even more

http://www.affordableansweringservice.com