Wednesday, May 25, 2011

What if you don't want your customers to know that you use an answering service?

This is a two way street, if someone calls and says they need to fax something to your office, it will be obvious to them we are a service if we cannot provide your fax number. If they need directions to your office or want to know if you offer a specific type of service, we will again appear to be an answering service if we don’t know the answer to these simple questions.

Our account managers will always address this topic when discussing the set up of your account, so if this is a concern for you, please provide our staff the information we need to make this happen.

Contact us today for more information about how we can help you set-up an answering service, call center or virtual office solution: 1-800-645-2616 or

Thursday, May 19, 2011

What types of service does AnswerFirst provide?

Our staff can perform a variety of different tasks and general messaging, order taking and the scheduling of appointments are just a few of the answering services we offer. We can also transfer callers to your staff as needed and we certainly provide escalation services for many companies who deal with after hour emergencies. We monitor elevators and entrance gates and provide peace of mind to hundreds of companies who rely on us to be their voices in times of disaster. We can take reservations for events, perform check in duties for employees and can even wake you up in the morning or remind you of an important meeting. We can also process inbound e-mails in the same manner as telephone calls and we assist many clients with application processing for mortgages and loans.

Our versatile service offerings can be a benefit to most businesses in some manner. Looking for a answering service you don't see listed here? Contact us for further assistance: 1-800-645-2616

Wednesday, May 18, 2011

There are so many answering services out there, how can I compare apples to apples?

A few key questions can quickly lead to finding the right answering service for your specific needs. First, put a list together of the key functions you need from the service to insure they can meet your specific requirements.
  • Do you need 24 hour service?
  • Do you need bilingual services?
  • What delivery methods do they provide?
  • Do they provide web access to your account information and reports?
These are just a few factors in determining if they can provide what you need.

Price is always a factor in any successful business relationship, so pay a lot of attention to this area.
  • Do you have to commit to a specified number of minutes or calls?
  • If you don’t use all of the minutes or calls, do they rollover or do you lose them?
  • Always find out the type of fees they can charge you. Do they bill additional for holidays or for forwarding outside of certain hours?
For more information about answering service rates and which answering service rate plan is right for you, visit our website: or call us at 1-800-645-2616.

Thursday, May 12, 2011

Legal and Lawyers Answering Services

Unanswered phone calls are lost opportunities.

At AnswerFirst, we provide answering services to hundreds of law offices, lawyers and attorneys across the country. Our agents act like your receptionist, answering your calls as if they were on-site at your practice and handling your clients as if they were their own. Our operators can schedule appointments, answer basic questions about your practice and more.

Here are a few of the services that we provide to attorneys:

Virtual Receptionist
Messaging for non ER existing client calls
Call patching for new clients
Customized intake forms specific to case types
Appointment Scheduling

Contact us today for more information: 1-800-645-2616 or

Wednesday, May 11, 2011

Answering Service Client Testimonial

"I just had a call patched through and the customer had this to say about her experience with the girl who answered the phone.

'She couldn't be any sweeter. I talk to receptionists all day every day and yours is by far one of the nicest and most helpful I've ever spoken to.'

I just wanted to pass that along. I'm not sure who took the call but figure your records will show that. Anyway, thank you and good job!"

PAHCOM Association Director

Thursday, May 5, 2011

Looking for Medical Answering Services??

We realize that responding to your patients' calls in a prompt, professional and accurate manner is crucial to running your practice efficiently. We provide answering services for doctors, dentists, medical centers, doctors' offices, dental centers and many other businesses in the medical field. Some of the medical answering services we provide include:

Surgeon Paging
Trauma Alert ETA
After-hours ER paging
ER & Non-ER Patient Calls
Stat Calls
Code-blue Emergencies
Appointment Scheduling
Lab results

*Customized protocols for ER and routine call triage and dispatch.

Contact us today for more information: 1-800-645-2616 or

Wednesday, May 4, 2011

Answering Service Client Testimonial

"I am in the process of making some big changes to my answering service account. Thank you very much for your prompt attention to this. Reminds me of why I tell every business owner I meet to use you guys!"

NYC Maid Service