Use An Answering Service To Improve Your Customer Service

There's no excuse for foul customer service!

Consistent, prompt responses to your business communications lead to happy customers, business growth and a reputation of great customer service for your business.

Our Motivation 

We only collect a $20.00 base rate up-front; we actually have to answer your calls and respond to your emails to earn any additional money. This makes us HIGHLY motivated to answer every inbound communication in a timely and professional manner. Services that make you pay upfront for a package of calls, minutes or units do not have this same level of motivation because they’ve already been paid. At AnswerFirst, a lost call from one of your customers tired of waiting in a hold queue means potential lost revenue for you and guaranteed lost revenue for us.

Total Dedication to Delivering Results

• Prompt and Professional Responses
• Agents With Customer Service Experience
• Dedicated Dispatch Operators
• Reliable and Redundant Infrastructure

Services Include:

• 24/7 Live Answering Service
• Answering Services
• Inbound Email Processing
• Virtual Receptionist
• Online Order Fulfillment
• Call Center Solutions
• Technical Support
• Scheduling & Reservation

Value:

• Pay Only For What You Use
• Free Client Web Access Portal
• Full Unlimited Access to All of Your Call Recordings & Reports
• Redundant Power, Data & Telephony Infrastructures for 99% Uptime

Try us before you buy at www.AnswerFirst.com/demo

Looking for more info? Download a free Pricing & Plans Packet at www.AnswerFirst.com/pricing

What technical support services does AnswerFirst offer?

Our technical support representatives will field your first level support calls transparently as though they worked directly for your company. For example, our agents can answer questions, log trouble tickets and issue registration keys. Our services allow you to make technical support available to your customers 24 hours a day, 7 days a week.

Live call monitoring, review of call recordings and one-on-one training with our staff are all part of our comprehensive solution for specialized technical support accounts. Our nationwide call center is a fully web enabled, true 24/7 service, so you are never charged extra fees for holidays, weekends or nights. Our true one second billing also insures you never need worry about minutes being rounded up - you pay for EXACTLY what you use each month.

Contact us today for more information about our technical support call center services: 1-800-645-2616

AnswerFirst Provides Answering Services, Call Center Solutions and more...

Answering Services and Contact Center Solutions
Our main services include answering services, virtual office solutions, order entry, customer & client care, technical support, appointment scheduling and reservations. Other important components in our range of services are messaging, e-commerce solutions, dispatching, information gathering, class and seminar reservations, fulfillment, catalog order taking, literature fulfillment, inventory control and credit card processing. Whether your needs are as simple as collecting the necessary personal and product information from your callers or as demanding as sales and support for a nationwide advertising campaign our customer service support representatives can field calls transparently as though they worked directly for your company. No matter what your needs may be, we can help make support available to your customers 24 hours a day, 7 days a week!

Answering Service
Messaging services are a cost effective way to handle after hour calls. Our professional staff can be available when your’s is not. We are more than just someone answering your calls... to your callers, we are your business. Insuring all your callers are greeted by a courteous and helpful voice can make a difference.

Virtual Receptionist
Adds the benefits of a world class IVR to your Live Operator services. Urgent or emergency calls can be quickly transferred to a Live Agent. Voice Mail messages can be e-mailed to you avoiding lengthy calls to retrieve messages. Custom greeting for each announcement or voice mail box.

Order Entry
Our skilled and experienced agents can quickly take your orders. Use your current e-commerce website or use our internal order systems. Up Selling and Cross Selling available as part of our suite of services. Voice mail announcement can be added to eliminate “shoppers”.

Call Center Solutions
Adds the benefits of a world class IVR to your Live Operator services. Urgent or emergency calls can be quickly transferred to a Live Agent. Voice Mail messages can be e-mailed to you avoiding lengthy calls to retrieve messages. Custom greeting for each announcement or voice mail box.

Technical Support
Our staff can alleviate some of the burden 24 hour support places on your staff. Our agents can log in to your trouble ticket system to process calls or open tickets. Priority clients can be transferred directly to your technical staff 24/7 when needed. Routine questions can be answered via an FAQ list.

Scheduling & Reservations
We offer cost effective solutions which can free your staff from these mundane tasks. Use of Online Calendar available to synchronize the scheduling of appointments. Reservations can be made based on the total number of attendees for each event. Confirmation calls can be made to insure appointments are kept.

Contact us today for more information about our call center solutions and answering services.
1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions

AnswerFirst Call Center Services

AnswerFirst Call Center Services are the perfect compliment for small or large businesses who find the cost of providing 24/7 live support prohibitive. Each of our CSR representatives has direct access to the Internet allowing access to your on-line problem tracking system, FAQs, knowledge base and account information.

Our Live Operator Call Center Services include answering service, virtual office, call center services, order taking service, voice mail service, appointment scheduling, client care, catalog order entry, reservations, fulfillment, technical support and messaging. Whether your needs are as simple as collecting the necessary personal and product information from your callers or as demanding as sales and support for a nationwide advertising campaign our customer service support representatives can field calls transparently as though they worked directly for your company. No matter what your needs may be, we can help make support available to your customers 24 hours a day, 7 days a week!

Whether yours is a professional, blue collar or internet business, AnswerFirst has a rate plan designed for your specific needs. Information gathering, class and seminar reservations, scheduling, catalog order taking, literature fulfillment, inventory control, order entry and credit card processing are all important components in our range of services. Each account is custom tailored and our commitment to providing high quality service at a fair price is why we are one of the fastest growing services in our industry.

AnswerFirst Communications, Inc.
www.answerfirst.com - Answering Service, Virtual Office and Call Center Solutions

New AnswerFirst Website Launched July 2, 2009

On Friday, July 2, 2009 we launched a new website at www.answerfirst.com. The new site integrates the usability of our old site with some new functionality and a fresh look. Customers can now sign-up for answering service via our sign-up now page. Our new Services page presents information about all of our services including answering services, virtual office, order entry, customer care, technical support, scheduling & reservations and other call center services. Existing customers can still access their account via our Client Web Access area.

We'll be adding more functionality and features over the next few months so check back often for more updates.

AnswerFirst Communications, Inc.
www.answerfirst.com - Answering Service, Virtual Office and Call Center Solutions