Wednesday, May 30, 2012

AnswerFirst's Receptionists Can Do Anything!

AnswerFirst live receptionists can do anything!

Our U.S. based live agents are awesome at:
  • taking phone messages and sending them to you in whatever format you choose
  • providing customer service to your clients
  • scheduling appointments
  • acting as an extension of your business
  • giving your clients directions to your location
  • answering your inbound emails and phones 24/7/365... yes, even on holidays and weekends
...and a lot more! 

Call us or visit our website today for more information about what our agents can do for you and your business: 1-800-645-2616 or

Thursday, May 24, 2012

Avoid the Sting of Bad Customer Service!

Avoid the Sting of Bad Customer Service

Reliable & Cost Effective Customer Service Solutions for Any Business!

  • Eliminate the loss of important revenue generating calls
  • Answer with a human, not a machine
  • Respond to time sensitive emails
  • Be available day and night
  • Free yourself with more time; focus on your business
  • No long-term contracts; simply pay-as-you-go
  • Recordings and reports at your fingertips
We provide answering services, call center solutions, inbound email processing and customer service solutions for businesses in every industry.  

Want more info about what we can do for your business? 
Visit our website to download a free pricing and plans packet or call us at 1-800-645-2616.

Wednesday, May 9, 2012

Use An Answering Service To Improve Your Customer Service

Does You Customer Service Stink?

There's no excuse for foul customer service!

Consistent, prompt responses to your business communications lead to happy customers, business growth and a reputation of great customer service for your business.

Our Motivation 

We only collect a $20.00 base rate up-front; we actually have to answer your calls and respond to your emails to earn any additional money. This makes us HIGHLY motivated to answer every inbound communication in a timely and professional manner. Services that make you pay upfront for a package of calls, minutes or units do not have this same level of motivation because they’ve already been paid. At AnswerFirst, a lost call from one of your customers tired of waiting in a hold queue means potential lost revenue for you and guaranteed lost revenue for us.

Total Dedication to Delivering Results
  • Prompt and Professional Responses
  • Agents With Customer Service Experience
  • Dedicated Dispatch Operators
  • Reliable and Redundant Infrastructure
Services Include:
  • Pay Only For What You Use
  • Free Client Web Access Portal
  • Full Unlimited Access to All of Your Call Recordings & Reports
  • Redundant Power, Data & Telephony Infrastructures for 99% Uptime
Try us before you buy at

Looking for more info? Download a free Pricing & Plans Packet at

Friday, May 4, 2012

Answering Service & Call Center Industry Terminology

At AnswerFirst, we feel that it's part of our job to educate our clients about the services and products we offer and part of that process is teaching clients about some of the more technical aspects of a call center including the terminology that goes along with learning about it.  With that goal in mind, here is a list of answering service and call center industry terms with layman's definitions.  This list of terms consists of words and acronyms that we use almost every day when speaking with our current and potential clients; these definitions are useful for anyone who is new to dealing with answering services and call centers.

IVR or Interactive Voice Response: A technology that allows humans to interacts with computers through the use of voice and tone inputs.  When you call a business and a machine picks up that asks you to make choices by speaking or pressing buttons on the phone you are interacting with an IVR system.  Most callers find IVR systems to be annoying because many of these systems don't work well; this can result in substandard customer service experiences.

CSR or Customer Service Representative: These are AnswerFirst staff members that will be answering your phone calls and emails.  Our customer service representatives must have prior customer service experience; it's their job to answer all of your business communications according to the protocols you have created while being both professional and friendly.

DID or Direct Inward Dialing: Your DID is the number that is designated as your direct line in our call center.  When this number is dialed and the phone rings in our call center our agents know that these calls are for your account.

CWA or Client Web Access: This is our version of a free online customer account portal.  You can access your messages, check your invoices and change the way your calls are handled by logging in and taking advantage of the many features of CWA.

If you're currently shopping for an answering service you might also want to check out our answering service comparison chart.  Even if you decide that our services are not right for your particular business needs, we hope you feel that you've learned something about the services you were shopping for during your interactions with us.

Looking for more information? Give us a call at 1-800-645-2616, tweet or Facebook us.