Show Your Customers You Care

Great customer service is the backbone of every consumer-oriented business.

At AnswerFirst, we’ve been perfecting the craft of customer service since 1985, and our clients know they can trust us to provide their customers with the highest quality of service. When it comes down to it, customer service is all about showing customers that you care. Everyone wants to feel valued, especially when they are spending their hard-earned money – customers want to feel appreciated for their patronage and loyalty.

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Because Your iPhone Can't Do Everything!

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24/7 Live Thinking, Talking Agents!

• 24/7 Live Answering Service
• Inbound Email Processing
• Virtual Receptionist Services
• Online Order Fulfillment
• Call Center Solutions
• Technical Support
• Scheduling & Reservations
• Social Media Answering

Our call centers are U.S. based and staffed with English speaking customer service professionals 24/7/365. No contracts or long-term commitment required. Pay only for what you use and no hidden fees. No additional charges for nights, weekends or holidays. 

For more information, please download our Pricing & Info Packet: http://www.answerfirst.com/pricing or call us at 1-800-645-2616.

Phone Customer Service?

Phone Customer Service, a photo by AnswerFirst on Flickr.

Why do we have to, "press one for English," when we just end up getting transferred to someone that we don't understand anyway?  At AnswerFirst we only hire English speaking U.S. agents so that our clients' business calls are answered properly.

Would you like more information about our service? www.answerfirst.com/pricing

Did The Dog Eat Your Customer Service?

Good customer service is essentially meeting the same expectations you have when you are a customer.

This basic “golden rule” will never change. Most people would probably agree with the generic definition of good customer service: prompt and courteous attention delivered by smiling, friendly employees.

But, is that it??? Doesn’t your business want to kick it up a notch?

The cost of getting a new customer is often five times that of retaining an existing one, those that understand this, realize the importance of responding immediately to theirs. That being said, are you living up to the customer service expectations you have, with your own customers? Would you like to?

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AnswerFirst: The Most Cost Effective Way to Handle Your Business Communications

AnswerFirst agents can handle your inbound emails and incoming phone calls to your specifications for much less than the price of hiring a receptionist.  Here are some of the benefits of choosing AnswerFirst as your customer service solutions provider:

• We offer one simple rate plan: pay as you go and only for what you actually use.
• Respond to your clients 24/7/365 for less than the cost of a full-time receptionist.
• We don't charge additional fees for nights, weekends and holidays.
• No monthly or yearly contracts.

We provide answering services, call center solutions, inbound email processing and customer service solutions for businesses in every industry.  

Want more info about what we can do for your business? 
Visit our website to download a free pricing and plans packet or call us at 1-800-645-2616.

Tips For Improving Customer Service

Providing excellent customer service should be a major priority for any business owner because happy customers are repeat customers. Here are a few basic tips that will help improve your customers' experiences with your business.

• Listen to your customers. This may seem like an obvious suggestion but so many business owners and managers get caught up in the day-to-day tasks of business management that they forget to pay attention to what their clients are saying.  In most instances, an unhappy customer will let you know that he or she is unhappy and a client that wants a product or service that you don't offer will say just that. Take these suggestions to heart.  Can you implement changes that meet your clients' needs?
• Do what you say you are going to do and do it on-time.  This is another obvious point.  Set your customers' expectations correctly and then deliver.  It doesn't matter if you sell widgets or repair cars, there is no easier way to upset clients then to not meet your commitments in a timely manner.  If you disappoint your clients, the only way they'll continue to use your services or products is if there are no alternative sources and, that's pretty unlikely in this day and age.  Honor your commitments on-time.
• Empower your employees.  Whether your employees have contact with your customers via phone or in-person, attitude makes a huge difference.  Disgruntled employees can make any customer service experience a complete disaster.  Make sure your employees are happy and give them the authority to make decisions on the fly. Set-up customer service guidelines and praise your employees when they make the right choices within the guidelines.  Happy employees will make sure that your customers are happy, too.
• Surprise your customers! Free gifts like a roll of Lifesaver candies in a shipment, "Thank You" cards, loyalty coupons or Holiday Cards help strengthen your relationships with your clients.  Invest some time and effort into making your clients feel appreciated.
• Get an answering service. Okay, you knew we had to lead into a shameless self-promotion at some point.  Seriously, though... an answering service can provide your clients excellent customer service when you or your employees aren't available to answer your phones.  You pay only when we answer your calls and know that when your phones are forwarded to us, your clients are getting the best customer service available.

Interested in more information about our affordable answering services??  Fill out our pricing packet request form and we'll send you information about our services asap.  Or, call us at 1-800-645-2616.

More Reasons to Use AnswerFirst as Your Answering Service

Reliability

• Equipment
  We have redundant equipment for every infrastructure process and requirement.
  
  
• Power
  With a 45KW diesel generator sitting out back, our entire facility has full power for an extended period of time for any type of power interruption. Full UPS, Lightning and Surge protection systems are also provided for all of our equipment.
  
  
• Telephony
  With multiple SIP, Fiber,T-1 and PRI circuits routed from different providers down different routes, you can feel safe we will be there when you need us.
  
  
• Internet
  With redundant ISP connections, clients who rely on our ability to access the World Wide Web can rest assured we will have access. These are very fast connections with automated roll-over capabilities in the event of an outage.
  
  
• Facility
  Our two story facility was built by us specifically for call center usage. It is fully compliant with Category Five hurricane standards and can withstand all but the most serious of natural disasters. Hurricane shutters, GFI circuits, lightning protection and more was all incorporated in the planning of this facility.

1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions

New AnswerFirst Website Launched July 2, 2009

On Friday, July 2, 2009 we launched a new website at www.answerfirst.com. The new site integrates the usability of our old site with some new functionality and a fresh look. Customers can now sign-up for answering service via our sign-up now page. Our new Services page presents information about all of our services including answering services, virtual office, order entry, customer care, technical support, scheduling & reservations and other call center services. Existing customers can still access their account via our Client Web Access area.

We'll be adding more functionality and features over the next few months so check back often for more updates.

AnswerFirst Communications, Inc.
www.answerfirst.com - Answering Service, Virtual Office and Call Center Solutions