Tuesday, July 8, 2014

Why Can’t You Just Offer Flat Rate Answering Service?

Nearly every day I am asked by potential clients why we do not offer any flat rate plans.

AnswerFirst has been in the answering service and contact center solutions industry for over 20 years. During this time we have determined that, while flat rate plans were great for AnswerFirst, they rarely benefited our clients. In fact, unless clients were able to forecast their usage perfectly, flat rate service never benefited them at all. The only perceived advantage was if they bought a call plan with more minutes or calls than they would ever use, then they always knew how much their bill was going to be each month.

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