Tuesday, January 26, 2010

What Types of Businesses Use Answering Services?

We've posed this question before in our blog... What types of businesses use answering and messaging services??  And, the answer is... every type.  As a supplement to our previous post, here are a few AnswerFirst clients:

National Public Radio - NPR
ADP Business Solutions
Bayer
Lawrence Berkeley Laboratory
National Oceanic and Atmospheric Administration - NOAA

AnswerFirst provides answering services, messaging service, call center solutions and virtual receptionist services for over 1200 clients from every industry imaginable.  If your business has a telephone then you can benefit from our services.  Call or contact us today for more information.

AnswerFirst Communications, Inc.
1-800-645-2616
www.answerfirst.com - Business Answering Service, Live Telephone Operator & Call Center Solutions

Friday, January 15, 2010

Free Set-Up and Reduced Rates Are Still Available

We are still offering reduced rates on our professional answering services, virtual receptionist solutions and live telephone answering service.  Take advantage of free set-up, a 10% reduction in our Live Operator per minute rate and a 20% reduction in our Automated Rate.  These special rates won't be around forever so call us today 1-800-645-2616.

Are you looking for more information about our services??  Click here to visit our website for a detailed description of our full suite of answering services, call center solutions and virtual receptionist services.

AnswerFirst Communications, Inc.

Thursday, January 7, 2010

AnswerFirst Answering Service YouTube Channel Features CWA "How To" Videos


Every AnswerFirst answering service, messaging service, call center and virtual receptionist account comes with a free Client Web Access (CWA) account.  CWA allows you to securely log-in to our web access area from any web browser and view real-time information about your account.  You can review your messages, check your invoices, check web form submissions and more.  Since CWA offers such a robust set of features we have decided to create video walkthroughs and post them to our AnswerFirst Answering Service YouTube Channel.  We post at least one new video every week, so make sure you check back often for the latest tips and tricks on how to use Client Web Access.

If you'd like more information about CWA and what it can do for your business, then call (1-800-645-2616) or contact us today for more information.

AnswerFirst Communications, Inc.

Tuesday, January 5, 2010

Telephone Answering Service Client Testimonial

"I LOVE my answering service!! AnswerFirst does a fantastic job!  I just listened to a call that one of your operators took from FSU and I was thoroughly impressed by her performance.  You stand out from other services because you are very professional and you know and understand my account.  I have never had a bad experience with you.  I sincerely appreciate all that you do!"

-Casey Weldon with Advanced Drying Systems

Call (1-800-645-2616) or contact us today for more information.

AnswerFirst Communications, Inc.
www.answerfirst.com - Answering Services, Virtual Receptionist Services & Call Center Solutions

Thursday, December 24, 2009

Disaster Preparedness

From building fires to power outages disasters can bring your business to a stand still.  The best way to handle any disaster is to be prepared before the disaster occurs.  AnswerFirst is uniquely positioned to help you respond, survive and recover when the unexpected happens. Unlike many businesses, our lights will be on during an emergency. We have full battery backup systems plus a diesel generator for long outages. We also have redundant T-1 and PRI telephone circuits to our center which are not reliant on a single vendor.

As part of your contingency plan you can arrange to seamlessly redirect your calls to AnswerFirst.  Let our agents act as your emergency communications go-between.  You can create a disaster readiness strategy with us that works well for your business.  You may choose to have only our center as your disaster center or we can arrange for a redundant solution where another of our centers would be a “backup” for our primary center.  Call us today to discuss the possibilities.

Call (1-800-645-2616) or contact us today for more information.

AnswerFirst Communications, Inc.
Answering Service, Virtual Receptionist and Call Center Solutions

Wednesday, December 9, 2009

Handling your phone calls over the Holidays...

Most businesses are closed for at least part of the typical work week at some point during the Holiday Season.  At AnswerFirst, we are open 24/7 365 days a year so that your business doesn't have to be.  We'll answer your phones and handle your customers inquiries so that you can enjoy time away without sacrificing the level of service that you provide.


Call (1-800-645-2616) or contact us today for more information.

AnswerFirst Communications, Inc.
Answering Service, Virtual Receptionist and Call Center Solutions

Friday, December 4, 2009

Did You Know?

  • 33% of callers will not leave a message in a voice mail.
  • 45% of callers will not call back if they receive no answer or a voice mail.
  • 75% of all business transactions are not completed on the first call.
  • 60% of all incoming calls are less important than the work they interrupt.
  • 70% of executive time is spent in meetings, on another call or out of the office.
  • 24% of all business communication is time sensitive.
You can't afford to miss another call!

Call (1-800-645-2616) or contact us today for more information.

AnswerFirst Communications, Inc.
Answering Service, Virtual Office and Call Center Solutions