Wednesday, May 18, 2011

There are so many answering services out there, how can I compare apples to apples?

A few key questions can quickly lead to finding the right answering service for your specific needs. First, put a list together of the key functions you need from the service to insure they can meet your specific requirements.
  • Do you need 24 hour service?
  • Do you need bilingual services?
  • What delivery methods do they provide?
  • Do they provide web access to your account information and reports?
These are just a few factors in determining if they can provide what you need.

Price is always a factor in any successful business relationship, so pay a lot of attention to this area.
  • Do you have to commit to a specified number of minutes or calls?
  • If you don’t use all of the minutes or calls, do they rollover or do you lose them?
  • Always find out the type of fees they can charge you. Do they bill additional for holidays or for forwarding outside of certain hours?
For more information about answering service rates and which answering service rate plan is right for you, visit our website: or call us at 1-800-645-2616.

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