Friday, January 29, 2010

New Customers and First Impressions

First impressions are important.  Psychologists, seminar leaders and other experts estimate that you may have less than 30 seconds of interacting with a new customer before he or she forms an impression of you and, by proxy, your business.  When a customer calls your business telephone number... what impression are you leaving?  If no one is available to take the incoming call is it sent to voice mail, simply not answered or do you send them to one of those frustrating automated menus?  Statistics show that 33% of callers will not leave a message in voice mail and 45% of callers will not call back if their call goes unanswered.  It is obvious that not managing inbound calls appropriately can result in a loss of potential customers and leads.  An answering service can offer you assistance in handling these inbound calls.  Answering services assign real live operators to answer your calls in a professional manner with your company name and a greeting.  The caller doesn't even need to know that they aren't speaking to someone at your location.  Live telephone operators can take a message, provide callers with basic information about your business, schedule appointments, make reservations, enter orders or even patch calls directly to another phone number like your cell or home phone.  Your client will be left with the feeling that his or her call is important which will also leave them with a positive first impression of your business.

AnswerFirst Communications, Inc.
1-800-645-2616 - Answering Service, Virtual Receptionist & Call Center Solutions

Tuesday, January 26, 2010

What Types of Businesses Use Answering Services?

We've posed this question before in our blog... What types of businesses use answering and messaging services??  And, the answer is... every type.  As a supplement to our previous post, here are a few AnswerFirst clients:

National Public Radio - NPR
ADP Business Solutions
Lawrence Berkeley Laboratory
National Oceanic and Atmospheric Administration - NOAA

AnswerFirst provides answering services, messaging service, call center solutions and virtual receptionist services for over 1200 clients from every industry imaginable.  If your business has a telephone then you can benefit from our services.  Call or contact us today for more information.

AnswerFirst Communications, Inc.
1-800-645-2616 - Business Answering Service, Live Telephone Operator & Call Center Solutions

Friday, January 15, 2010

Free Set-Up and Reduced Rates Are Still Available

We are still offering reduced rates on our professional answering services, virtual receptionist solutions and live telephone answering service.  Take advantage of free set-up, a 10% reduction in our Live Operator per minute rate and a 20% reduction in our Automated Rate.  These special rates won't be around forever so call us today 1-800-645-2616.

Are you looking for more information about our services??  Click here to visit our website for a detailed description of our full suite of answering services, call center solutions and virtual receptionist services.

AnswerFirst Communications, Inc.

Thursday, January 7, 2010

AnswerFirst Answering Service YouTube Channel Features CWA "How To" Videos

Every AnswerFirst answering service, messaging service, call center and virtual receptionist account comes with a free Client Web Access (CWA) account.  CWA allows you to securely log-in to our web access area from any web browser and view real-time information about your account.  You can review your messages, check your invoices, check web form submissions and more.  Since CWA offers such a robust set of features we have decided to create video walkthroughs and post them to our AnswerFirst Answering Service YouTube Channel.  We post at least one new video every week, so make sure you check back often for the latest tips and tricks on how to use Client Web Access.

If you'd like more information about CWA and what it can do for your business, then call (1-800-645-2616) or contact us today for more information.

AnswerFirst Communications, Inc.

Tuesday, January 5, 2010

Telephone Answering Service Client Testimonial

"I LOVE my answering service!! AnswerFirst does a fantastic job!  I just listened to a call that one of your operators took from FSU and I was thoroughly impressed by her performance.  You stand out from other services because you are very professional and you know and understand my account.  I have never had a bad experience with you.  I sincerely appreciate all that you do!"

-Casey Weldon with Advanced Drying Systems

Call (1-800-645-2616) or contact us today for more information.

AnswerFirst Communications, Inc. - Answering Services, Virtual Receptionist Services & Call Center Solutions