AnswerFirst Communications offers answering service, virtual receptionist and call center solutions. Our blog provides our current and future clients with information about our services, operations and website.
Friday, January 29, 2010
New Customers and First Impressions
First impressions are important. Psychologists, seminar leaders and other experts estimate that you may have less than 30 seconds of interacting with a new customer before he or she forms an impression of you and, by proxy, your business. When a customer calls your business telephone number... what impression are you leaving? If no one is available to take the incoming call is it sent to voice mail, simply not answered or do you send them to one of those frustrating automated menus? Statistics show that 33% of callers will not leave a message in voice mail and 45% of callers will not call back if their call goes unanswered. It is obvious that not managing inbound calls appropriately can result in a loss of potential customers and leads. An answering service can offer you assistance in handling these inbound calls. Answering services assign real live operators to answer your calls in a professional manner with your company name and a greeting. The caller doesn't even need to know that they aren't speaking to someone at your location. Live telephone operators can take a message, provide callers with basic information about your business, schedule appointments, make reservations, enter orders or even patch calls directly to another phone number like your cell or home phone. Your client will be left with the feeling that his or her call is important which will also leave them with a positive first impression of your business.