Wednesday, July 27, 2011

AnswerFirst Answering Service Attends 'Pitch For Pink' Breast Cancer Awareness & Fundraising Event

AnswerFirst Communications, an international telephone answering service and customer service solutions company specializing in answering services, virtual receptionist and call center solutions, announced this week that their Marketing Coordinator, April Gillmore, attended the Pitch For Pink Breast Cancer Awareness Benefit at Brighthouse Stadium in Clearwater, FL on Friday, July 22, 2011.

The Sixth Annual Pitch For Pink was a minor league baseball game and charity event featuring the Clearwater Threshers against the Fort Myers Miracle. Prior to the game, local celebrities including a mix of media personalities and professional athletes including Jen Holloway, ABC weather's Dennis Phillips, NBC traffic reporter Leslee Lacey, Buccaneers players Derrick Brooks and Maurice Stovall and more took the field for a softball match. After the celebrity softball game, breast cancer survivors walked a lap around the field before the Clearwater Threshers took the field in pink jerseys. The event also included a silent auction where game worn jerseys, autographed pink bats, pink balloons and a football signed by Mike Alstott were auctioned. All proceeds went to Morton Plant Mease breast health services and programs.

April Gillmore, Marketing Coordinator at AnswerFirst said, “It was great to see local professional athletes and media personalities get together to support a good cause. The celebrity softball game was entertaining and the breast cancer survivors’ walk around the field was touching. We hope the event raised a significant amount of money for Morton Plant Mease.”

AnswerFirst Communications, Inc. is based on Tampa, FL and provides answering services, virtual receptionist and call center solutions to customers internationally. For more information about AnswerFirst's answering service and call center solutions please visit their website or call Teri Erickson at 1-800-645-2616.

Wednesday, July 20, 2011

Nick Friedman at South Tampa Chamber of Commerce Luncheon on 7/20/2011

AnswerFirst's Business Development Coordinator, Teri Erickson, attended the South Tampa Chamber of Commerce weekly luncheon today and had the opportunity to hear Nick Friedman, the co-founder of College Hunks Hauling Junk, give a speech that she described as both "educational" and "fun". After his presentation, Nick signed copies of his book, "Effortless Entrepreneur" and met with members of the South Tampa Chamber of Commerce on an individual basis.

For more information about AnswerFirst's answering service and call center solutions please visit their website or call Teri at 1-800-645-2616.

Wednesday, July 13, 2011

AnswerFirst Answering Service Welcomes Kevin Glenn

AnswerFirst Communications, a U.S. based telephone answering service and customer service solutions company specializing in answering & messaging services, contact center and virtual receptionist solutions is pleased to welcome Kevin Glenn. Kevin joins the AnswerFirst team as the Business Development Representative for the Tampa, FL operations center under the guidance of Business Development Coordinator, Teri Erickson.

Kevin will be responsible for identifying business opportunities, approaching prospective clients and, building and maintaining client relationships. Aside from his work with AnswerFirst’s clients he’ll be developing business plans and marketing strategies to gain better recognition of AnswerFirst’s brands and services. Kevin will place any additional time and efforts on building relationships between AnswerFirst and local grassroots organizations and other community-oriented groups and projects as part of AnswerFirst’s ongoing dedication to the Tampa Bay community.

Prior to joining AnswerFirst, Kevin played wide receiver for the University of Florida from 1989-1993 and graduated from U.F.’s College of Journalism and Communications with a Telecommunication degree. After college, he spent 14 years as a television sales rep for several national media companies. He worked in Atlanta for 7 years and relocated back to the Tampa Bay area in 2007. Locally, he spent 3 years as an Account Executive with WTVT-TV Fox 13 and then he spent 3 years as an Account Executive with WWSB-TV ABC 7 in Sarasota. He was also the sports correspondent for the Football Friday Night Game of the Week for ABC 7. He is a freelance high school football analyst and has also done broadcast games for Comcast Sports South.

Teri Erickson, National Business Development Coordinator for AnswerFirst said, "The economy is still weak but we’ve been able to adjust and maintain through the downturn and we’re currently focused on increasing our market share and improving sales. Kevin brings us the experience and skills that we need to achieve these goals."

As the demand for answering service and call center solutions increases, AnswerFirst continues to invest in business development strategies with the intention of increasing market share, gaining brand recognition and creating jobs. For more information about AnswerFirst's answering service and call center solutions please visit their website or call Kevin at 1-800-645-2616.

Answering Service Client Testimonial

"I just wanted to let you know, the dispatcher who forwarded this call did a GREAT job. The lead did not know any English and so your agent stayed on the line to translate for us. I believe that it was going above and beyond the call of duty and feel extremely appreciative. I know most of the time you hear about the bad stuff, so I thought I should take some time to share some of the good stuff as well!!!"

Jeff C.
5 Star Investment Group

Thursday, July 7, 2011

AnswerFirst Answering Service Tours JJ Taylor Distributing in Tampa, FL

AnswerFirst Answering Service Tours JJ Taylor Distributing FloridaAnswerFirst Answering Service Tours JJ Taylor Distributing FloridaAnswerFirst Answering Service Tours JJ Taylor Distributing FloridaAnswerFirst Answering Service Tours JJ Taylor Distributing Florida

AnswerFirst Communications, an international telephone answering service is negotiating with JJ Taylor Distributing to provide answering service solutions for their Tampa location.

Wednesday, July 6, 2011

Client Web Access : Free With Every Answering Service Account

Listed below are some of the standard features available with Client Web Access. In addition to these features, Client Web Access provides another layer of redundancy for your account information. Client Web Access is available from any web browser anywhere in the world and all data is available in real time. As soon as a message is saved by one of our agents, it is available in CWA.

  • View messages
  • View form submissions
  • Listen to recorded calls
  • View reports
  • View account screens
  • Update account information
  • Deliver messages
  • View a news & bulletin area
  • Process inbound e-mails
  • View invoices
  • Change your on-call status
  • Export your data
  • Print messages
  • Add notes to messages
  • View Call Details
Demo Client Web Access Account
Would you like to try Client Web Access? Call this live demonstration account to leave a message with one of our friendly agents.

1-888-290-2993 Johnson Electrical

Our agents can process your message, order or even schedule an appointment for you when you call. Experience what it will be like when we start answering your calls. Once finished, you can then login to Client Web Access to access the message you left, listen to your call, run a report, etc. For appointment scheduling this account employs a FREE Google Calendar.

Here is how to log in:

Please go to the following URL to log in: https://www.myanswerfirst.com/login.php

Look for the login screen located in the upper left corner of our home page. Here is the username and password to log in:

Username: demo
Password: testdrive