Friday, November 26, 2010

Answering Service Client Testimonial

"Thanks for your email. I noticed that your staff wasn't really booking any clients but instead referred me to talk with them. So, I took a moment to listen to some calls and commented online -a section I think was designated for complaints, but I left some positive feedback instead. I was very impressed by how professional and sincere your call staff was. Simply put, the nature of the calls didn't lend themselves well to getting booked, or the questions asked were over your staff's heads. So, I'm very thankful for your service and for the time your staff has put into my business. My business is slowly, but steadily growing, and part of the success is because there is a professional person answering every call that comes in."

Brian Sanders
Sanders Hypnosis Center

Contact us today for more information about our call center solutions and answering services.
1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions

Thursday, November 18, 2010

Tuesday, November 16, 2010

What payment methods do we accept?

We currently offer two payment methods, credit card billing and standard invoicing (pay by check). In the near future e-check / ACH type services will also be offered. Please inquire, if interested.

1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions

Thursday, November 11, 2010

Is there a setup fee to start my answering service account?

Currently we include one hour of free set-up time ($100 value) which is enough for most accounts. If a complex account requires more than one hour of set-up we bill for additional set-up time at the rate of $100.00 per hour.

1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions

Tuesday, November 9, 2010

Do I have to sign a long term contract?

No, the initial contract period is 12 weeks or 3 billing cycles. The commitment over these 12 weeks is the three base rate charges plus whatever usage is incurred. Should it be decided that the service is not working out, simply provide 28 days written notice at any time to cancel. An account may also be deactivated at any time, which is like turning off the switch so no further calls will be received.

Please contact us for more information about answering services:

1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions

Thursday, November 4, 2010

How soon can I be up and running with your service?

Signing up is easy and can be completed online in just a few minutes. Once you've signed up you will automatically be assigned an account manager. Your account manager will contact you, often the same day or during the next business day to provide new account information and to gather additional setup information. At that time they can also answer any additional questions. After that, most accounts are ready for live calls within 24 - 48 hours, depending on the complexity and any necessary agent training.

Please contact us for more information about answering services:

1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions

Tuesday, November 2, 2010

Do I receive a discount if my call volume increases?

With our call center you do. Most services offer discounts for prepaid packages; these packages are very difficult to utilize because they require you to forecast your incoming calls. If you buy too many minutes or calls then nothing rolls over and you wasted money paying for services you didn't use. If you purchase too few, then you end up paying exorbitant overage fees. For example, if you sign up for 1000 minutes and only use 400 minutes, you'll have 600 unused minutes that don't rollover. If you sign-up for 1000 minutes and you use 1200, the additional 200 minutes are billed at a much higher rate than your package minutes.

Our billing system automatically discounts your rate EVERY billing cycle when certain thresholds of call volume are reached. For example, if 1000 minutes are used in a billing cycle your invoice will be automatically discounted to our 1000 minute package rate; there is no need to commit to anything. The higher the volume the larger the discount and you are not obligated to use any amount of minutes per billing cycle. Just pay for what you actually use.

Please contact us for more information about answering services:

1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions