AnswerFirst Communications Launches New Website to Market Phone Answering Services

AnswerFirst Communications, an international live telephone answering service and customer service solutions company specializing in answering services, messaging services, virtual receptionist and call center solutions announced this week that they’ve launched a new website to market the phone answering services segment of their professional contact center services.

According to their website, AnswerFirst, “provides complete contact center and customer service solutions to more than 1700 companies around the globe.” AnswerFirst’s Marketing Coordinator, April Gillmore, said, “Many of our clients know that we are a full-fledged contact center and that we actually provide many other services outside of live telephone answering services, including inbound email processing, social media monitoring and customized customer service solutions.

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Answering With A Purpose

Does it matter who answers your business line if the person answering does not know why he or she is answering?

Whether you are a receptionist or a contact center agent, gathering names, numbers, and messages are not difficult tasks. However, does successfully completing these tasks give callers the feeling that the they matter and that their issues are being handled??

In my experience selling contact center services, I am regularly asked what we do and what are the different ways we can do it. I’ve also often been asked what sets us apart from other services, but I’ve never been asked why we have taken on the responsibility of being a contact center.

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Answering Service Client Testimonial

"I wanted to tell you that your service is working out very well. We are pleased with the courteous nature in which your reps take calls and work with the callers. It was a good match for what we needed."

Steve
Tech Support

Contact us today for more information about our call center solutions and answering services.
1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions

How can you sign-up for answering services with AnswerFirst?

There are two choices, use the online sign-up or complete and return a written sign-up form.

• To sign up online, please click here to go to our main website online sign-up form.
• To sign up using the printed forms please ask your sales representative to forward a copy.

1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions

Is there a setup fee to start my answering service account?

Currently we include one hour of free set-up time ($100 value) which is enough for most accounts. If a complex account requires more than one hour of set-up we bill for additional set-up time at the rate of $100.00 per hour.

1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions

Answering Service Client Testimonial

Hi Jim!

Thanks for having me back. I have missed out on the great service, and realize now that you guys are a good fit for me.

--
Roy A. Morock
The Office of Roy Morock
Computer Support

1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions

Answering Service FAQ's

Q. In what ways may I receive my messages?

A. The choice is yours and we do not charge any additional fees for any specific type of message delivery method. Some methods may take a bit longer for our operators to deliver and thus will use slightly more operator time each month. For example, it is much quicker for an operator to deliver an e-mail message as compared to calling you on your cell phone and reading you the message while you jot it down. Here are a few of the ways we can deliver messages for you:

• Hold For Call In
• Call And Give You Message
• Call And Leave Message in Voice Mail For You
• Alpha-Page
• Digital Page
• Text Messaging
• E-Mail
• Fax

While it is generally a matter of which method is most convenient for you, we sometimes can make suggestions to you for alternative methods.

Q. I have several people in my office who will receive messages, are we limited to all using the same delivery method?

A. No. You can use a different method for delivery for each person, the choice is yours.


1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions

Answering Service FAQ's

Q. My business is not in the same state as your answering service, does this mean I will incur long distance fees or toll charges when using your service?

A. No. Although many answering services do not follow this same policy, at AnswerFirst, you will never have any long distance fees or toll-charges associated with your account. This includes not only providing a toll-free number for your incoming calls, but also any outgoing calls we make on your behalf. Delivering messages via fax, alpha-pager, digital pager, telephone and text messaging will all technically be long distance calls from our service to you but, because we do such a high volume of "long distance" calling every month, the price we pay for long distance is virtually the same as a local call for us.

Q. I need to use the phone number you supply for my account, but I need a number that is local in my community. Does this mean I have to use an answering service in my area?

A. No, but you certainly will need to make some additional arrangements if you are to use a service outside of your local area and need a local area code for your clients to call. You will have to secure your own phone number from your local provider and then forward that local number to the toll-free number we supply to enable us to answer your calls. One of the more economical options is to secure what is known as a "switch-based" phone number from your local provider. A switch-based local phone number is different because it only resides in the telephone company switch and must always be forwarded to another phone number, such as the toll-free number we supply you. Costs for switch-based numbers are generally less than a traditional phone line, usually about half the cost. The other option is to use an answering service located in your area who can supply you a local phone number.

1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions

AnswerFirst Celebrates 12 Years of Providing Contact Center Solutions

AnswerFirst Communications, a U.S. based telephone answering service and customer service solutions company specializing in answering & messaging services, contact center and virtual receptionist solutions announced this week that they have been offering clients services for 12 years. 

Jim Smith, Director of Inside Sales at AnswerFirst stated, "We are very pleased to have reached this milestone. We're thankful for the support of our clients and for the effort of our employees, both current and past, who have all contributed to our success.  As part of our celebration, we are currently offering a special rate to new clients.  We are including free set-up (a $100 value) with any new answering service account from now through June 25, 2010.  All new clients will be offered this special rate when they contact us for service.  We're looking forward to another 12 years of providing our clients with reliable answering services and contact center solutions."

Dr. Jason Quintal, a current AnswerFirst customer, said, "I have been very pleased with the level of service that AnswerFirst has provided us. Their operators are always professional and we like the fact that we can access our account via the internet to check our invoices, listen to our calls and update our account. We've tried other answering services but AnswerFirst offers superior service and account management options that can't be found anywhere else."

Matt Herron, President & CEO of AnswerFirst said, "We have worked very hard to reach this 12 year mark.  The support of our clients and the dedication of our employees have played crucial roles in our success and we're grateful for both.  Our focus on constantly refining our business model along with our strong belief in adopting new technologies have also contributed to our ability to reach this achievement.  A lot of other services have fallen off the map because they aren't willing to embrace technology and integrate it into their daily operations.  We've invested a lot of time and energy into utilizing new technology to offer our clients better service while improving our efficiency.  We'll continue to make these investments as well as investments in our community and green business practices."

AnswerFirst is based in Tampa, FL and provides answering services, appointment scheduling, reservation taking, technical support, customer care, order entry and contact center solutions to businesses in any industry throughout the world.  For more information about their services visit their website.

Answering Service Partners with Mailing Service to Target Heating & Cooling Industry

AnswerFirst Communications partners with Modern Inserting & Mailing to target potential answering service clients in the heating & cooling industry.

Read the answering service press release here.

1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions