phone answering services segment of their professional contact center services.
According to their website, AnswerFirst, “provides complete contact
center and customer service solutions to more than 1700 companies around
the globe.” AnswerFirst’s Marketing Coordinator, April Gillmore, said,
“Many of our clients know that we are a full-fledged contact center and
that we actually provide many other services outside of live telephone answering services, including inbound email processing, social media monitoring and customized customer service solutions.