Tuesday, August 31, 2010

Affordable Answering Service

A Quality Answering Service That You Can Afford

If you're looking for an affordable answering service that offers quality communication solutions then you've come to the right place. Affordable Answering Service has been providing clients with discount answering & messaging services, call center solutions, order entry service, customer care, scheduling & reservations services and virtual office solutions for more than 20 years.

Why Should You Choose Affordable Answering Service??

  • Free Set-Up (a $100 value)
  • Free 24 Hour Secure Web Access to Your Critical Account Data
  • Automatic Discounts for High Volume
  • Professionally Trained Operators
  • 20 Years of Experience in Our Industry
You can expect quality service from our professionally trained agents and experience the benefits of or Client Web Access interface. Client Web Access allows you to log-in to your account from anywhere with an Internet connection. Your username and password give you full access to all of your account information including up-to-date billing information, audio files of your customers' phone calls, copies of your messages, the ability to edit account settings and more. With all of this for low discount rates, you really can't beat the value that we offer here at Affordable Answering Service. Outsourcing the management of your phone calls & messaging can save you thousands of dollars in overhead every year, and with our discount rates you can save even more

http://www.affordableansweringservice.com

Thursday, August 26, 2010

Answering Service Client Testimonial

Hi Jim!

Thanks for having me back. I have missed out on the great service, and realize now that you guys are a good fit for me.

--
Roy A. Morock
The Office of Roy Morock
Computer Support

1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions

Tuesday, August 24, 2010

Answering Service FAQ's

Q. In what ways may I receive my messages?

A. The choice is yours and we do not charge any additional fees for any specific type of message delivery method. Some methods may take a bit longer for our operators to deliver and thus will use slightly more operator time each month. For example, it is much quicker for an operator to deliver an e-mail message as compared to calling you on your cell phone and reading you the message while you jot it down. Here are a few of the ways we can deliver messages for you:
  • Hold For Call In
  • Call And Give You Message
  • Call And Leave Message in Voice Mail For You
  • Alpha-Page
  • Digital Page
  • Text Messaging
  • E-Mail
  • Fax
While it is generally a matter of which method is most convenient for you, we sometimes can make suggestions to you for alternative methods.


Q. I have several people in my office who will receive messages, are we limited to all using the same delivery method?

A. No. You can use a different method for delivery for each person, the choice is yours.


1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions

Tuesday, August 17, 2010

Answering Service Client Testimonial

I wanted to let you know that A. Roy is doing a phenomenal job.  As with any change their will be growing pains.  We are having our fair share as we try to implement Answer First into our office.  Overall it is going extremely well and AF employees are doing an exceptional job with helping us schedule new patients.  A quick glance shows me that over 75% of phone calls from New Patients are being booked by AF employees... that is INCREDIBLE!  That is freeing up office staff and making our lives so much easier.

When we do experience a setback, Aimee handles it.  She does it with grace and a pleasant demeanor.  No matter how detailed or potentially insignificant (to the outside eye) my requests are, she takes care of it quickly and correctly.  I truly feel that she is willing to do whatever it takes to make sure AF provides our office with the service we need.

Thank you so much for having her as a part of your team!

Sincerely,

J Kaszer, DC
www.whatisnucca.com

1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions

Thursday, August 12, 2010

Virtual Receptionist Services

Our Live Operator Virtual Office Services combine the benefits of an answering service with a sophisticated IVR (voice mail system). Virtual office accounts are typically answered on the first ring by the IVR system where the caller hears an announcement. The announcement directs the caller to one of several choices available to the caller, one of which is transferring to a Live Operator. Other options include leaving a message in a mailbox. The mailbox can then call or page you with a notification of a new message. Callers who transfer to the Live Operator are greeting in your company name and any of the services and delivery methods available with our Live Operator service can be implemented.

In our ever-changing world, the ability to access newer technologies can give your business the competitive advantage you need over the competition. Our commitment to constantly leverage these new technologies enables us to provide our clients with the advantage they need in today's business climate.

AnswerFirst Call Center services are the perfect compliment for small or large businesses who find the cost of providing 24/7 live support prohibitive. Each of our CSR representatives has direct access to the Internet allowing access to your on-line problem tracking system, FAQs, knowledgebase and account information.

Whether yours is a professional, blue collar or internet business, AnswerFirst has a rate plan designed for your specific needs. Information gathering, class and seminar reservations, scheduling, catalog order taking, literature fulfillment, inventory control, order entry and credit card processing are all important components in our range of services. Each account is custom tailored and our commitment to providing high quality service at a fair price is why we are one of the fastest growing services in our industry.

1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions

Tuesday, August 10, 2010

Information About Our Answering Services

Did you know one third of callers to your business will not leave a message if the call is answered by a voice mail? In our ever-changing world, the ability to access newer technologies can give your business the competitive advantage you need over the competition. Our commitment to constantly leverage these new technologies enables us to provide our clients with the advantage they need in today's business climate.

Our business telephone answering services provide cost effective ways for businesses to handle after hour calls or when staff are unavailable - live operator telephone answering service, virtual office and voicemail service are key components of our call center solutions. An answering service is more than just someone answering your calls, to your customer, we are your business. Our professional staff will insure your callers are greeted by a courteous and helpful voice and will insure you receive accurate messages in a timely manner.

Whether yours is a professional, blue collar or internet business, AnswerFirst has a rate plan designed for your specific needs. Each account is custom tailored and our commitment to providing high quality service at a fair price is why we are one of the fastest growing services in our industry.
All rates are 24/7 and include toll free access.

Live Operator clients may additionally add voice mail options to either enhance their messaging capabilities or minimize their live operator costs. The setup fee for Live Operator accounts is $100.00 per hour (1 hour min). As soon as we receive the signed contract, setup forms and payment, your account will generally be activated within 72 hours. Emergency setup is available - additional fees apply.

Messages may be delivered in a variety of ways: hold for call in, call out (to cell phone, home phone etc.), digital page, alpha-page, e-mail, fax each as taken, voice mailbox, fax summary and e-mail summary.

Do you have questions about our answering service? Please call 1-800-645-2616 or contact us for assistance.

1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions

Thursday, August 5, 2010

Answering Service FAQ's

Q. My business is not in the same state as your answering service, does this mean I will incur long distance fees or toll charges when using your service?
A. No. Although many answering services do not follow this same policy, at AnswerFirst, you will never have any long distance fees or toll-charges associated with your account. This includes not only providing a toll-free number for your incoming calls, but also any outgoing calls we make on your behalf. Delivering messages via fax, alpha-pager, digital pager, telephone and text messaging will all technically be long distance calls from our service to you but, because we do such a high volume of "long distance" calling every month, the price we pay for long distance is virtually the same as a local call for us.


Q. I need to use the phone number you supply for my account, but I need a number that is local in my community. Does this mean I have to use an answering service in my area?
A. No, but you certainly will need to make some additional arrangements if you are to use a service outside of your local area and need a local area code for your clients to call. You will have to secure your own phone number from your local provider and then forward that local number to the toll-free number we supply to enable us to answer your calls. One of the more economical options is to secure what is known as a "switch-based" phone number from your local provider. A switch-based local phone number is different because it only resides in the telephone company switch and must always be forwarded to another phone number, such as the toll-free number we supply you. Costs for switch-based numbers are generally less than a traditional phone line, usually about half the cost. The other option is to use an answering service located in your area who can supply you a local phone number.

Tuesday, August 3, 2010

Answering Service FAQs

Q. How do I get you to answer my calls?
A. For most businesses, this means answering calls placed to your existing office phone number. In this case, your office phone will need to be "forwarded" to the phone number our answering service has assigned to your account. Another scenario involves clients who wish to use the phone number we assign to their account as their main "business line" . In this case, no forwarding is required as callers will be directly dialing the phone number we have assigned to your account. 


Q. How will you answer phone calls to my account?
A. Everything about your account will be customized specifically for your needs. This includes the "answer phrase" we will use when answering calls, the information we collect from callers, information you may want us to provide to callers (your address, fax number, etc.) and how we are going to deliver the messages we take for you. A typical "answer phrase" go something like this: "Good morning, thanks for calling ABC Services, this is Jim, how may I help you today?"