I wanted to let you know that A. Roy is doing a phenomenal job. As with any change their will be growing pains. We are having our fair share as we try to implement Answer First into our office. Overall it is going extremely well and AF employees are doing an exceptional job with helping us schedule new patients. A quick glance shows me that over 75% of phone calls from New Patients are being booked by AF employees... that is INCREDIBLE! That is freeing up office staff and making our lives so much easier.
When we do experience a setback, Aimee handles it. She does it with grace and a pleasant demeanor. No matter how detailed or potentially insignificant (to the outside eye) my requests are, she takes care of it quickly and correctly. I truly feel that she is willing to do whatever it takes to make sure AF provides our office with the service we need.
Thank you so much for having her as a part of your team!
J Kaszer, DC
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions