Tuesday, August 3, 2010

Answering Service FAQs

Q. How do I get you to answer my calls?
A. For most businesses, this means answering calls placed to your existing office phone number. In this case, your office phone will need to be "forwarded" to the phone number our answering service has assigned to your account. Another scenario involves clients who wish to use the phone number we assign to their account as their main "business line" . In this case, no forwarding is required as callers will be directly dialing the phone number we have assigned to your account. 

Q. How will you answer phone calls to my account?
A. Everything about your account will be customized specifically for your needs. This includes the "answer phrase" we will use when answering calls, the information we collect from callers, information you may want us to provide to callers (your address, fax number, etc.) and how we are going to deliver the messages we take for you. A typical "answer phrase" go something like this: "Good morning, thanks for calling ABC Services, this is Jim, how may I help you today?"

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