Wednesday, March 13, 2013

What Happened to Customer Service in the Healthcare Industry?

Customer Service in HealthcareI might be stating the obvious here, but it seems to me that businesses in the healthcare industry provide some of the worst customer service, ever.

Recently, I have dealt with several doctors' offices that take messages, but don’t return phone calls. I actually had one doctor's office tell me that the person that handled referrals was let go so they switched me into someone else’s voice mail that never called me back.
I wasn't even a patient yet and they were already dropping the ball.