What Happened to Customer Service in the Healthcare Industry?

I might be stating the obvious here, but it seems to me that businesses in the healthcare industry provide some of the worst customer service, ever.

Recently, I have dealt with several doctors' offices that take messages, but don’t return phone calls. I actually had one doctor's office tell me that the person that handled referrals was let go so they switched me into someone else’s voice mail that never called me back.

I wasn't even a patient yet and they were already dropping the ball.

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