Does it matter who answers your business line if the person answering does not know why he or she is answering?
Whether you are a receptionist or a contact center agent, gathering names, numbers, and messages are not difficult tasks. However, does successfully completing these tasks give callers the feeling that the they matter and that their issues are being handled??
In my experience selling contact center services, I am regularly asked what we do and what are the different ways we can do it. I’ve also often been asked what sets us apart from other services, but I’ve never been asked why we have taken on the responsibility of being a contact center.
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