"I just had a call patched through and the customer had this to say about her experience with the girl who answered the phone.
'She couldn't be any sweeter. I talk to receptionists all day every day and yours is by far one of the nicest and most helpful I've ever spoken to.'
I just wanted to pass that along. I'm not sure who took the call but figure your records will show that. Anyway, thank you and good job!"
PAHCOM Association Director