As part of our set-up process, we ask for certain information regarding products and services, as well as general information about the business. This includes, but is not limited to, a company address, phone and fax numbers, web site address and directions to locations. If a client so chooses, it can be made to appear as if our agent is actually the office receptionist. Any information a client wishes us to disseminate may be provided. This includes everything from pricing information, FAQ's to emergency contacts. Very quickly agents will begin to "learn" more about your business, simply by answering calls. How quickly agents become knowledgeable is a function of how busy the account is and how long the client has been with our telephone answering service.
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions