Yes, it is included at no additional cost. Our online account management portal is called Client Web Access and it was developed in-house with suggestions about design and functionality from our clients. By using CWA clients can access a wide variety of account information. Messages, performance reports, billing reports, average ring, average talk reports, recordings of all calls and much, much more is accessible 24/7 from anywhere via the internet. Data may also be queried by account and date range and if desired may be exported as a .csv file. While logged into the portal clients may also manage on-call after hour schedules or escalation protocols. Account screens and data may also be viewed and updated
Please contact us for more information about Client Web Access: 1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions
No comments:
Post a Comment