Affordable Answering Service is a division of AnswerFirst Communications, Inc. and is based just outside of downtown Tampa, FL. Our newest operations center was built from the ground up in 1999 specifically for AnswerFirst. The center's layout and design provides a safe and comfortable environment for our CSR agents. We believe that our agents' work environment plays a primary role in their health and happiness. Happy agents are more productive, for us and you. We provide our agents with ergonomically correct seating, flexible scheduling options, injury prevention training, and state-of-the-art workstations.
Our operations center is also home to our state-of-the-art computer and telephony hardware that serve as the technological “heart” of AnswerFirst. We've used current technology standards to create an extremely efficient and reliable backbone to our operations. With our thorough attention to redundancy, efficiency and reliability you can be sure that your customers' calls are answered promptly by a crystal clear voice every time. We use this same technology to log and save all calls and provide you access to all these logged calls and your up-to-date account information via our Client Web Access solution. You can listen to your calls, check your messages, make account changes, check your billing data and more from anywhere with an Internet connection, your username, your password and a few clicks of your mouse.