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Do You Want Service or… Don’t You?

I’ve learned that educating potential clients about answering service practices & capabilities is what makes our service shine above competitors.

Unfortunately, not all potential clients are invested in learning before they buy. In the contact center industry this “attitude without aptitude” quote demand always leaves the buyer with unreasonable expectations and often substandard service.

In this competitive business environment, learning at the expense of your ability to maintain and generate revenue is worse than “learning the hard way”...

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Did The Dog Eat Your Customer Service?

Good customer service is essentially meeting the same expectations you have when you are a customer.

This basic “golden rule” will never change. Most people would probably agree with the generic definition of good customer service: prompt and courteous attention delivered by smiling, friendly employees.

But, is that it??? Doesn’t your business want to kick it up a notch?

The cost of getting a new customer is often five times that of retaining an existing one, those that understand this, realize the importance of responding immediately to theirs. That being said, are you living up to the customer service expectations you have, with your own customers? Would you like to?

Please visit our website to read more...

AnswerFirst: The Most Cost Effective Way to Handle Your Business Communications

AnswerFirst agents can handle your inbound emails and incoming phone calls to your specifications for much less than the price of hiring a receptionist.  Here are some of the benefits of choosing AnswerFirst as your customer service solutions provider:

• We offer one simple rate plan: pay as you go and only for what you actually use.
• Respond to your clients 24/7/365 for less than the cost of a full-time receptionist.
• We don't charge additional fees for nights, weekends and holidays.
• No monthly or yearly contracts.

We provide answering services, call center solutions, inbound email processing and customer service solutions for businesses in every industry.  

Want more info about what we can do for your business? 
Visit our website to download a free pricing and plans packet or call us at 1-800-645-2616.

AnswerFirst Nominated For Tampa Bay Business Journal Fast 50 Awards

We're proud to announce that we've been nominated for the Tampa Bay Business Journal’s Fast 50 Awards!!

The TBBJ is the Tampa Bay area TBJ publication that circulates over 9000 printed publications each month while also receiving more than 175000 monthly visitors to their website.  The TBBJ holds 11 annual events including the Fast 50 Awards.  The Fast 50 is a list of the fastest growing privately held companies in Tampa Bay with rankings based on percentage of annual growth over a three year period.  Companies on the Fast 50 list must meet the following criteria: the company must be privately held and locally owned, it must be headquartered in Hernando, Hillsborough, Manatee, Pasco, Pinellas, Polk or Sarasota counties, the company must have been in operation since 2008 or prior, and the company must have had annual revenue of at least $1 million in 2011 with no revenue requirement for the years 2009 and 2010 as long as revenue has grown each year.  Each year, the final rankings are revealed at an awards luncheon with the top 5 companies receiving special recognition.

Matt Herron, AnswerFirst’s CEO, stated, “The economy has been very weak these past few years, but we’ve been able to continually improve the efficiency of our business model, hire the right team members and invest in effective marketing techniques; these are just a few of the administrative decisions that have allowed us to grow in this rough economic climate.  I feel fortunate that we are able to employ people during a time when many Americans are out of work and I’m very proud of our entire team for making this nomination possible.”

If you'd like more information about AnswerFirst, our answering services or virtual receptionist solutions, visit our website or call us today at 1-800-645-2616.

Attention Laywers & Law Offices: Need A Live Agent?

Does your law office need a live agent?

Are you guilty of...

• sending your clients' calls to voice mails?
• neglecting your phone after-hours?
• misplacing phone numbers and messages?
• letting emails pile up in your inbox?

We provide 24/7/365 Answering Services, Inbound Email Processing, Virtual Receptionist Services, Appointment Scheduling and Customer Service Solutions.

Download our free document, Costly Mistakes Lawyers Make at www.answerfirst.com/Lawyers

Contact us today for more information about what we can do for your law office, 1-800-645-2616, or visit www.answerfirst.com/pricing

How Does AnswerFirst Deliver Messages?

We deliver messages via fax, email, text messaging (SMS), alpha pager, digital pager, verbally over the phone and via the web.
Select any of these options in any combination. For example, we can send a text message to your cell phone, and then you can later retrieve or review that same message on the web, and then via a summary email the next morning. Also, based on your account setup, you can have different dispatch protocols for different types of messages (i.e. emergencies sent via text message and then called to confirm receipt but all routine calls held for the next morning). 

For more information about our services, please visit one of our websites: Affordable Answering Service, Answering Service, Lawyers' Answering Service or our corporate website, AnswerFirst.com.