The Receptionist and the Anwering Service

In-house receptionists can be a nice convenience in today’s small office. In between routing phone calls and taking messages they are able to complete menial tasks like filing and filling out paperwork.  They can also serve as greeters for the mailman and other folks that pass through the office on a daily basis.  In short, they can be somewhat useful.

Another convenient solution for handling inbound business communications is to utilize an answering service.  To some business owners, this option might seem a little impersonal.  An answering service isn’t in-house and, of course, they cannot help with filing or paperwork.  However, the work they do is typically consistent and reliable and they do not require vacation time, sick leave, etc.  They never show up late and their professional agents are available at all hours to answer phones, emails and social media inquiries promptly and professionally.

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AnswerFirst Answering Service: Handling Your Business Phone Calls

Tampa Business Owners: AnswerFirst Can Help Your Business Survive The 2012 RNC

The Republican National Convention is being held in Tampa, FL beginning August 27, 2012.

More than 50,000 people are expected to visit Tampa for the convention and while many local businesses will benefit from the additional tourism other businesses will be forced to close their doors or figure out a way to operate remotely because road closures and traffic will make it impossible for them to function normally. 

AnswerFirst's Center of Operations is located just outside of downtown Tampa and will remain open during the RNC.  The majority of our call center staff works remotely and will not be affected by the congestion that the convention will bring.  If you think your business will be affected, it's not too late to set-up an account with us so that we can help you handle your business communications during the week of the convention.

For more information, please visit this page of our website: Use An Answering Service During the 2012 RNC or call us at 1-800-645-2616.

You Can Tweet or Facebook us for Support!

You Can Tweet or Facebook us for Support, a photo by AnswerFirst on Flickr.

Get support for your AnswerFirst account via the AnswerFirst Facebook page: http://facebook.answerfirst.com or via Twitter http://www.twitter.com/answerfirst or @answerfirst

Do You Want Service or… Don’t You?

I’ve learned that educating potential clients about answering service practices & capabilities is what makes our service shine above competitors.

Unfortunately, not all potential clients are invested in learning before they buy. In the contact center industry this “attitude without aptitude” quote demand always leaves the buyer with unreasonable expectations and often substandard service.

In this competitive business environment, learning at the expense of your ability to maintain and generate revenue is worse than “learning the hard way”...

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