Our IT staff makes an extraordinary effort to insure our call center stays operational. Our telephone answering service was designed and built to function both during and after a category 5 hurricane. On premise we maintain our own power plant and utilize redundant telephony, including multiple circuits from different providers. Software and hardware are protected by the use of redundant servers, switches and routers, including both physical and virtual machines.
The other area of concern is employee reliability and attendance. To avoid attendance issues, our call center uses a mix of both in-house and remote virtual receptionists; we always have agents with access to our systems.
In short, our systems and center are very reliable, however we also understand the need to communicate should something happen. In the event of an emergency we are able to quickly notify clients via e-mail or fax through the use of our robust automated communications platform. In addition we encourage our clients to follow us on Twitter and Facebook as important updates also may be found there.
For more information about our services, please contact us at 1-800-645-2616 or visit us on the web at www.answerfirst.com