How Can A Virtual Office Solution Help Your Business?

According to the Gartner Group, a 5% reduction in operating costs has the same P&L impact as a 30% increase in sales. Setting up a virtual office is a great way to reduce your operating costs without sacrificing customer service. Our Virtual Office Services combine our live operator answering services with world-class voicemail capabilities. Your customers are greeted on the first ring by an announcement with your name and are given several options to choose from. Calls can be transferred to a live operator where callers can leave a message or be patched through directly to you or they can leave a voicemail. We also offer answering services, call center services, order taking services, customer support solutions and messaging services.

Whether you're looking to avoid the overhead associated with paying a full-time receptionist or trying to establish multiple locations our full suite of virtual office services can be tailored to fit your needs. Call or contact us today for more information about going virtual.

1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Office, Call Center & Contact Center Solutions

Answering Service Client Testimonial

"While I was out to lunch, one of your operators took a message from a Robin S. at the State Attorney's Office in Lake City. I returned her call and she ended up telling me how impressed she was with our answering service - she said what a great answering service we had and how very friendly the operator was."

Lisa C., Legal Assistant
Fritz, P.A.
Attorney at Law

AnswerFirst Provides Answering Services, Call Center Solutions and more...

Answering Services and Contact Center Solutions
Our main services include answering services, virtual office solutions, order entry, customer & client care, technical support, appointment scheduling and reservations. Other important components in our range of services are messaging, e-commerce solutions, dispatching, information gathering, class and seminar reservations, fulfillment, catalog order taking, literature fulfillment, inventory control and credit card processing. Whether your needs are as simple as collecting the necessary personal and product information from your callers or as demanding as sales and support for a nationwide advertising campaign our customer service support representatives can field calls transparently as though they worked directly for your company. No matter what your needs may be, we can help make support available to your customers 24 hours a day, 7 days a week!

Answering Service
Messaging services are a cost effective way to handle after hour calls. Our professional staff can be available when your’s is not. We are more than just someone answering your calls... to your callers, we are your business. Insuring all your callers are greeted by a courteous and helpful voice can make a difference.

Virtual Receptionist
Adds the benefits of a world class IVR to your Live Operator services. Urgent or emergency calls can be quickly transferred to a Live Agent. Voice Mail messages can be e-mailed to you avoiding lengthy calls to retrieve messages. Custom greeting for each announcement or voice mail box.

Order Entry
Our skilled and experienced agents can quickly take your orders. Use your current e-commerce website or use our internal order systems. Up Selling and Cross Selling available as part of our suite of services. Voice mail announcement can be added to eliminate “shoppers”.

Call Center Solutions
Adds the benefits of a world class IVR to your Live Operator services. Urgent or emergency calls can be quickly transferred to a Live Agent. Voice Mail messages can be e-mailed to you avoiding lengthy calls to retrieve messages. Custom greeting for each announcement or voice mail box.

Technical Support
Our staff can alleviate some of the burden 24 hour support places on your staff. Our agents can log in to your trouble ticket system to process calls or open tickets. Priority clients can be transferred directly to your technical staff 24/7 when needed. Routine questions can be answered via an FAQ list.

Scheduling & Reservations
We offer cost effective solutions which can free your staff from these mundane tasks. Use of Online Calendar available to synchronize the scheduling of appointments. Reservations can be made based on the total number of attendees for each event. Confirmation calls can be made to insure appointments are kept.

Contact us today for more information about our call center solutions and answering services.
1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions

Answering Service Client Testimonial

"Thank you so very much for responding to me in a quick, professional manner. This is why I love using your service and am truly grateful of the nice people who work for you (us). Thanks again!"

Dan
Dan's Bail Bonds

Contact us today for more information about our call center solutions and answering services.
1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions

Try Client Web Access for Free

Client Web Access (CWA) is a new an exciting way to integrate your business with our answering service. CWA allows you to use your web browser to log in securely to our web access area to view information regarding your account in real time. We offer a variety of functions through our web access interface including message review, report generation, voice log access, web form submissions as well as the ability for you to view your account screens. Client Web Access service is included FREE with every Live Operator account. We have a demonstration account set up for your review to demonstrate the convenience of this service. Click here to try out our free demo account.

Features:

• View, e-mail, export, add notes or print your messages
• View, e-mail, export add notes or print your web form submissions
• Listen to recordings of calls to your account
• Generate a variety of reports regarding your account activity
• View your account screens just as our operators see them
• Access news and bulletins for our clients

At the top right corner of each of our web pages, you will find the log-in area for access. Please notice the example to the right, then bring your attention to the top right area of this web page to see the login area. You simply click the link to go to the CWA log-in page, then enter the username and password we provide for your account to gain access to the many features and useful information client web access provides.

If you would like a walkthrough of the various features available to you, please contact one of our sales professionals and we will happily demonstrate the functions. If you would like to add this service to your account, please call 1-800-645-2616.

Answering Service Client Testimonial

"I wanted to tell you that your service is working out very well. We are pleased with the courteous nature in which your reps take calls and work with the callers. It was a good match for what we needed."

Steve
Tech Support

Contact us today for more information about our call center solutions and answering services.
1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions

Answering Service Client Testimonial

We LOVE the service. Everything is going so smoothly so far! Thanks so much, have a great weekend!

Jodie
Bonita Bee Airport Express

Contact us today for more information about our call center solutions and answering services.
1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions

Answering Service Client Testimonial

I just had a call patched through and the customer had this to say about her experience with the girl who answered the phone:

"She couldn't be any sweeter. I talk to receptionists all day every day and yours is by far one of the nicest and most helpful I've ever spoken to."

I just wanted to pass that along. The caller was Karen Gilbert. I'm not sure who took the call but figure your records will show that. Anyway, thank you and good job!

Karen B.
PAHCOM Association Director

Who is AnswerFirst?

AnswerFirst Communications, Inc. has provided quality answering services since 1985. Our newest center was built from the ground up in 1999 specifically for AnswerFirst and this operations center provides a safe and comfortable environment for our CSR agents. Located along historic Kennedy Boulevard, the center is close to downtown Tampa. Tampa was chosen as the corporate site because of its growing demographics & centralized location in Florida. With its beautiful white beaches and wonderful climate, Tampa is a great place to work and live.

Weighing heavily in the design process of our new center was the desire to provide maximum security for both our agents and client data. Our commitment to protect the integrity and secrecy of our clients' data along with our desire to ensure the safety of our employees was paramount in selecting appropriate security measures. Twenty four hour camera monitoring, electronic key pad access and extensive password protection are just a few of the security measures we employ. Server redundancy, data archiving, the logging of all voice conversations, surge protection and emergency power generation are utilized as well for client's data protection.

Our work environment plays a primary role in the health and happiness of our operators. Happy agents equal more productive agents, not only for us, but more importantly, for our clients. Ergonomically correct seating, injury prevention training, and state of the art workstations all add up to reduce the possibility of repetitive strain.

Our facility is also home to our state of the art computer and telephony hardware. Designed to blend our technological capabilities with our human resources, our center offers both an efficient and productive atmosphere. We're excited about our work environment and look to provide our quality telephone answering services to the public for the next 100 years and beyond.

Contact us today for more information about our call center solutions and answering services.
1-800-645-2616
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions