- Our Motivation
Because all of our billing is in arrears and our clients only pay our $20.00 base rate up-front, we actually have to answer your calls to earn any additional money. This makes us HIGHLY motivated to answer every one in a timely and professional manner.
- Quick and Professional Response Time
We do a terrific job of insuring proper agent staffing. We average answering 85% of our calls on the first ring with a live agent and another 10-12% on the 2nd, 3rd or 4th ring with a live agent.
- Superior Experience
We never place your callers on hold. Once our agent answers your valuable call, they take the call to conclusion. We never interrupt your call to go answer another clients ringing call.
- Dispatch Operators
Every new message an inbound agent takes is sent to our dispatcher queue for delivery. Our highly trained dispatch agents insure every message we send has had a second pair of eyes reviewing it to insure it is a professional message. Dispatch operators are also our most experienced agents and since they only deliver messages, they are very good at it.
- Equipment & Power
We have redundant servers for every infrastructure process. With a $30,000.00 diesel generator sitting out back, our entire facility has full power for an extended period of time for any type of power interruption. Full UPS, Lightning and Surge protection systems are also provided for all of our equipment.
With multiple SIP, Fiber, T-1 and PRI circuits routed from different providers down different routes, you can feel safe we will be there when you need us. With redundant ISP connections, clients who rely on our ability to access the World Wide Web can rest assured we will have access. These are very fast connections with automated roll-over capabilities in the event of an outage.
Our two story facility was built by us specifically for call center usage. It is fully compliant with Category Five hurricane standards and can withstand all but the most serious of natural disasters. Hurricane shutters, GFI circuits, lightning protection and more was all incorporated in the planning of this facility.
- Pay Only For What You Use
Our rate insures you only have to pay for exactly what you use. Didn’t have any calls this month – pay nothing in addition. We only bill additional if we actually receive calls for you. Don’t get stuck prepaying for a package and paying for unused calls, minutes or units.
- Value Added Services
Are other services offering access to your call recordings as soon as a call is finished? Can you run reports about your account activity any time YOU want? Can you export all your critical message data in .csv format for import into your database? Are your messages archived? Can the call center also process inbound e-mails just as they process inbound calls? Can you do all of these things for no additional cost? These are just a few of the many value added services we offer every client at no additional cost.
- Price Guarantee
We can offer most any type of rate and usually can match or beat anything our competitors offer.
With the ability to access so much your account information in real time through our included Client Web Access web portal, our clients have a unique opportunity to see how we are performing on their account. - It need never be a mystery to you again. Our willingness to be open and frank with this information speaks loudly of our desire to forge long term relationships with our clients.