AnswerFirst Call Center Services

AnswerFirst Call Center Services are the perfect compliment for small or large businesses who find the cost of providing 24/7 live support prohibitive. Each of our CSR representatives has direct access to the Internet allowing access to your on-line problem tracking system, FAQs, knowledge base and account information.

Our Live Operator Call Center Services include answering service, virtual office, call center services, order taking service, voice mail service, appointment scheduling, client care, catalog order entry, reservations, fulfillment, technical support and messaging. Whether your needs are as simple as collecting the necessary personal and product information from your callers or as demanding as sales and support for a nationwide advertising campaign our customer service support representatives can field calls transparently as though they worked directly for your company. No matter what your needs may be, we can help make support available to your customers 24 hours a day, 7 days a week!

Whether yours is a professional, blue collar or internet business, AnswerFirst has a rate plan designed for your specific needs. Information gathering, class and seminar reservations, scheduling, catalog order taking, literature fulfillment, inventory control, order entry and credit card processing are all important components in our range of services. Each account is custom tailored and our commitment to providing high quality service at a fair price is why we are one of the fastest growing services in our industry.

AnswerFirst Communications, Inc.
www.answerfirst.com - Answering Service, Virtual Office and Call Center Solutions

New Sign-Up Now Form

Sign-up for answering service through our website.

AnswerFirst Communications, Inc.
www.answerfirst.com - Answering Service, Virtual Office and Call Center Solutions

What types of businesses can benefit from the use of an answering service??

At AnswerFirst, our client base is very diverse. Our clients include air conditioning repair services, doctors offices, information technology vendors & support services, law offices, apartment complexes, realtors, distributors, funeral homes, pest control services and more. In fact, regardless of what industry a business is in, there are probably times when a live person isn't available to answer the phone. Perhaps a receptionist calls in sick, everyone in the office might be occupied with other tasks or there may be some need for phone calls to be answered after normal business hours. No matter what the scenario is, we have an affordable rate plan that allows you to use our services when and if you need them. For just $20 a month we are there for you when you need us. You only pay more when and if we actually answer your calls. No matter what industry you are in, if your business has a telephone, you can benefit from the use of our services.

Call (1-800-645-2616) or contact us today for more information.

AnswerFirst Communications, Inc.
www.answerfirst.com - Answering Service, Virtual Office and Call Center Solutions

Live Answering Services vs. Automated Phone Systems

We've all had the experience of calling a business that uses an automated phone system to answer their calls. Most of us immediately hit “0”, hoping that we can get an actual live person on the phone. It's very frustrating when these systems don't allow you to bypass them to speak to a warm body. And, it's even more frustrating when they don't process voice prompts properly or when your call gets dropped after you repeat, “speak to a representative” more than 2 or 3 times. Have you ever had anyone tell you how much they love automated phone systems? Business owners should be interested in providing good customer service in order to keep their customers happy, retain business and possibly even gain referrals. With these goals in mind, why do so many businesses choose to use these automated phone systems?? Are they really saving money by irritating existing and potential customers??

Live business answering services offer business owners and independent contractors a better option than sending their calls to voice mail or an automated phone system. Answering and messaging services are more affordable then paying a full-time employee to answer your phones but allow you to offer your customers the level of service that a full-time receptionist does. Remote receptionists can take orders, schedule appointments, offer technical support, give callers directions, provide callers with information about your business and more. At AnswerFirst, we offer all of these services and more. Call us today for more information about how we can help provide your customers with excellent customer service while keeping your overhead down.

Expanding Our Range of Services

We recently launched several new websites to present our customers with more detailed information about our specific services. Please follow any of the following links to find out more about the service(s) that interest you:

Answering Services
Lawyers or Attorneys Answering Service
Green Answering Services
Call Center Solutions
Telephone Answering Service
Affordable Answering Services
Discount Answering Service
Cheap Answering Services
Virtual Office Solutions
New York Answering Service
Atlanta Telephone Answering Service
Columbus Answering Service
Business Answering Services

AnswerFirst Communications, Inc.
www.answerfirst.com - Answering Service, Virtual Office and Call Center Solutions

Economic Stimulus Package

We are currently offering an Economic Stimulus Package that includes a 10% reduction in our Live Operator per minute rate and a 20% reduction in our Automated Rate. Visit our website for more info: Economic Stimulus Package Answering Service Rates

AnswerFirst Communications, Inc.
www.answerfirst.com - Answering Service, Virtual Office and Call Center Solutions

New AnswerFirst Website Launched July 2, 2009

On Friday, July 2, 2009 we launched a new website at www.answerfirst.com. The new site integrates the usability of our old site with some new functionality and a fresh look. Customers can now sign-up for answering service via our sign-up now page. Our new Services page presents information about all of our services including answering services, virtual office, order entry, customer care, technical support, scheduling & reservations and other call center services. Existing customers can still access their account via our Client Web Access area.

We'll be adding more functionality and features over the next few months so check back often for more updates.

AnswerFirst Communications, Inc.
www.answerfirst.com - Answering Service, Virtual Office and Call Center Solutions