Friday, August 7, 2009

Live Answering Services vs. Automated Phone Systems

We've all had the experience of calling a business that uses an automated phone system to answer their calls. Most of us immediately hit “0”, hoping that we can get an actual live person on the phone. It's very frustrating when these systems don't allow you to bypass them to speak to a warm body. And, it's even more frustrating when they don't process voice prompts properly or when your call gets dropped after you repeat, “speak to a representative” more than 2 or 3 times. Have you ever had anyone tell you how much they love automated phone systems? Business owners should be interested in providing good customer service in order to keep their customers happy, retain business and possibly even gain referrals. With these goals in mind, why do so many businesses choose to use these automated phone systems?? Are they really saving money by irritating existing and potential customers??

Live business answering services offer business owners and independent contractors a better option than sending their calls to voice mail or an automated phone system. Answering and messaging services are more affordable then paying a full-time employee to answer your phones but allow you to offer your customers the level of service that a full-time receptionist does. Remote receptionists can take orders, schedule appointments, offer technical support, give callers directions, provide callers with information about your business and more. At AnswerFirst, we offer all of these services and more. Call us today for more information about how we can help provide your customers with excellent customer service while keeping your overhead down.

No comments:

Post a Comment