This is a matter of motivation; how critical is it for us to make sure this happens? You only need to look at how our answering services are billed to determine whether or not we are highly motivated to answer your calls quickly.
With many services you pre-buy a block of calls or minutes, in which the call center receives payment prior to answering any of your calls. We don't offer these types of rate plans, so it's easy to see why we are motivated to answer your calls. With our answering service rate plan only the base fee ($5 per week) is guaranteed to us, we earn additional monies only when we answer your phones and help your callers. This rate structure provides a tremendous amount of motivation to answer calls quickly and professionally. Frustrated callers, who hang up in a hold queue, are lost revenue for us. You can rest assured that we pay a lot of attention to proper staffing and timely responses to your incoming calls.
AnswerFirst is based in Tampa, FL and provides answering services, appointment scheduling, reservation taking, technical support, customer care, order entry andcontact center solutions to more than 1400 businesses in many industries throughout the world. For more information about their services visit their website or contact Teri Erickson at 1-800-645-2616.