Tuesday, February 8, 2011

Do you have an online management portal where I can access my account?

Yes, it is included at no additional cost. Our online account management portal is called Client Web Access and it was developed in-house with suggestions about design and functionality from our clients. By using CWA clients can access a wide variety of account information. Messages, performance reports, billing reports, average ring, average talk reports, recordings of all calls and much, much more is accessible 24/7 from anywhere via the internet. Data may also be queried by account and date range and if desired may be exported as a .csv file. While logged into the portal clients may also manage on-call after hour schedules or escalation protocols. Account screens and data may also be viewed and updated.

Contact us today for more information about our call center solutions and answering service.
www.answerfirst.com - Answering Service, Virtual Receptionist, Call Center & Contact Center Solutions

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