Yes, it is included at no additional cost. Our online account management portal is called Client Web Access and it was developed in-house with suggestions about design and functionality from our clients. By using CWA clients can access a wide variety of account information. Messages, performance reports, billing reports, average ring, average talk reports, recordings of all calls and much, much more is accessible 24/7 from anywhere via the internet. Data may also be queried by account and date range and if desired may be exported as a .csv file. While logged into the portal clients may also manage on-call after hour schedules or escalation protocols. Account screens and data may also be viewed and updated.
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